Quality Assurance Manager
Job description
SIGN-ON BONUS!
This position is eligible for a $2,500 sign-on bonus.
Want to learn how to make juice? Lassonde Pappas & Co. is a US Leader in beverage manufacturing dedicated to our team members, customers and consumers satisfaction. We remain committed to our small-town roots and rural values. Hardworking and caring are qualities that make our teams special. Since 1942, we’ve been producing delicious products for our customers across the country!
To provide the best for our customers, we focus on building the best team by creating and advancing an inclusive environment amongst our diverse workforce. If you’re passionate about customer satisfaction, reliable, and committed to being and doing better, join us!
We value each of our employee’s total wellbeing. To support employees in all stages of their wellness journey, we have a robust benefits program including: medical, dental, and vision coverage options, growth and development potential, along with 401-K, Life & Disability Insurance, PTO, Tuition Reimbursement, Health Fairs, Gym Membership Discounts, and so much more!
POSITION SUMMARY
Primary Responsibilities include :
Manages the daily operations of the department including following the basic production scheduling, work assignments, employee supervision, counseling, employee safety and administration of company policies and procedures.- Prepares written performance evaluations and counsel employees as needed. Resolve any employee issues and documents disciplinary actions and performance recognition on all employees in their area.
- Oversees the Quality departments.
- Oversees QA Supervisor’s management of the sanitation department and supports their role through coordination with the production and warehouse departments to maintain the cleanliness throughout the plant.
- Manage the quality operation, including staffing and training, productivity, people development, quality and safety. Align, quality and sanitation departments to work effectively
- Provide leadership and training opportunities to department leads to plan for future development and company needs
- Ensure employees are cross-trained in sanitation and quality to ensure back-up/coverage and developmental purposes
- Interfaces and effectively works cross-functionally with others in the organization (Processing, Maintenance, Production, Supply Chain, Warehousing, and Finance).
- Ensure employees comply with established standards and counsels and disciplines as appropriate. Reinforce that GMP, HACCP, Food Safety, Food Security, Food Quality, Safety Rules, Work Rules and company policies and procedures are followed.
- Oversees document review of all Food Safety and Quality Reports.
- Manages customer audits, 3rd party audits, FDA audits, USDA audits, Organic audits and SQF audits with focus on food safety, food quality, and pest control programs. Acts as the contact for the plant as it relates to audit corrective actions.
- Works in accordance with the Corporate QA Manager on consumer complaints. Reviews and performs trend analysis to determine root cause for each consumer complaint. Also, determines when to place product on hold and when to release product from hold. Point person for product recalls.
- Ensures financial performance in the department including labor and materials budget.
- Monitors and assures the quality of the product produced from the beginning of the process to the end.
- As the SQF Practitioner, this individual ensures that employee training is defined and customized training is created. Along with the validation and verification of all other SQF related programs.
- Responsible for Supervisors duties Supervisors are not available.
- Advanced knowledge of field
- Lead by example and assist others who may need guidance
- Be accessible for employees to ask questions regarding area of expertise
- Provide positive recognition to employees who exhibit good behavior in their work area
- Perform other related duties as required and assigned
SUPERVISORY RESPONSIBILITIES
- Manage 2 direct employees and 8 indirect employees
- Monitor employee productivity and provide constructive feedback, coaching, counseling, and disciplining; conducting training; implementing enforcing systems, policies, and procedures.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications.
- Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.
- Communicates job expectations; planning, monitoring, and assessing job results; coaching, and counseling employees; developing, coordinating, and enforcing systems, procedures, and productivity standards.
- Establishes strategic goals; identifying and evaluating trends; choosing a course of action; defining objectives; evaluating outcomes.
- Lead and support a food safety and food quality culture within the location
- Establish, document, and communicate to all relevant staff of food safety and quality objectives and performance measure
- Empower and encourage employees to act to resolve food safety and quality issues within their scope of work
- Implement, maintain, and continuously improve the food safety and quality culture within the location
- Effectively communicate all key performance indicators and objectives to employees
- Ensure staffing and adequate resources are maintained to meet objectives
- Educate all staff to understand the importance of food safety and food quality controls and deviation consequences.
EDUCATION AND EXPERIENCE
Minimum Required Qualifications
- Bachelor’s degree (B.A. /B.S.) from a four-year college or university;
- 5-8 years’ experience in QA/Food with experience in a manufacturing environment preferred. Experience with managing direct reports is required.
- Must have technical understanding of food safety including manufacturing, quality, HACCP, and GMP operations.
- Must have a SQF and PCQI certification
- Knowledge of microbiology and formulation of products is preferred.
- Must have strong ability to apply basic statistical concepts to problem solving and root cause analysis, and ability to manipulate data in spreadsheets.
- Good written and verbal communication skills are a requirement.
- Must possess sufficient analytical skills to use laboratory equipment.
Additional Preferred Qualifications
- Experience in the food/beverage industry
- Previous experience in Manufacturing or production environment.
- Professional certifications in quality (e.g., ASQ) is preferred
- Experience managing customer, USDA, FDA, Organic and SQF audits
- Experience in report writing
- Must possess excellent organization and time management skills because this is a high-paced high-issue job.
- Must be detailed oriented and have the ability to multi-task
- Proven organizational skills
- Ability to direct, coach and train others.
- Consultative, influential, strategic thinking and problem solving skills.
- Must have excellent verbal and written communication skills
- Must be detailed oriented and have the ability to multi-task
- Proven organizational skills
PHYSICAL REQUIREMENTS & WORKING CONDITIONS
FREQUENT: Ability to talk and hear; ability to stand, walk, climb stairs, stoop, bend and/or crouch; push/pull; lift up to 50 pounds; use of hands and fingers to operate machinery/equipment and all manual and electronic equipment in area of responsibility. Exposure to wet and humid conditions and fluctuations in ambient temperature (seasonal).
OCCASIONAL: Squatting, kneeling, ability to reach above and at shoulder height. Ability to wear a dust mask, and perform Confined Entry using LOTO program. Exposure to toxic and corrosive chemicals.
This job description is not intended to contain a comprehensive list of the responsibilities that are required to successfully perform in this position. Other duties as assigned are part of every job description. The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential job functions.
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