Job description

Are you passionate about Inclusion, and looking for a way to make a difference? Do you have excellent interpersonal skills and the ability to constantly provide top notch customer service? If so, we want to hear from you!

PROVAIL has exciting opportunities for a Receptionist to join our team! In this role you will support business activities through a variety of clerical and administrative tasks including greeting and directing clients and visitors, answering phone calls, maintaining common workspaces, and managing calendars.

This position does not support remote work and requires the ability to be on-site at our North Seattle headquarters.

About Us

PROVAIL was founded in 1942 by parents of children with cerebral palsy. They created some of the first community services for individuals with cerebral palsy and other severe disabilities in the area. Our mission is supporting people with disabilities to fulfill their life choices. We help people decide how they want to live their life in the community and then provide the support services they need to act on those choices. We are one of the state’s largest private, multi-service agencies dedicated to meeting the needs of children and adults with all types of disabilities.

What we offer:

• Competitive pay

• Comprehensive medical, dental, vision insurance with highly subsidized employer contribution for the employee. Dependent coverage for qualified family members is available. Employer Funded Health Reimbursement Account (HRA) when enrolled in a medical plan.

• Flexible Spending Accounts (FSA) - Health Care and Dependent Care

• Employee Assistance Program

• 80 hours paid vacation plus incremental increases based on years of service

• Nine paid holidays plus additional personal floating holidays

• 403(b) retirement plan

• Referral bonus program

What you’ll do:

• Welcome visitors and clients, secure identification, and confirm reason for visit. Issue visitors' badges and register them as required by company procedures. Respond to questions and inquiries.

• Announce clients and direct them to the proper office when authorized.

• Manage incoming phone calls and emails to the company's general inquiry lines of communication. Answer, screen, and direct calls and emails to appropriate company representatives in a warm and friendly manner.

• Handle incoming and outgoing mail correspondence and deliveries. Distribute incoming mail to appropriate individuals.

• Perform general clerical support tasks including filing, preparing mailings and packets for distribution, copying, scanning, printing, and data entry.

• Maintain general organization and cleanliness of common office areas and conference rooms.

• Check office supply inventory and restock as needed.

• Book meeting spaces and make other arrangements related to client visits and meetings.

• Maintain internal schedules and calendars for the organization including adding events and meetings to shared calendars, updating event information, and recording appointments and time off.

• Special projects as assigned.

What you’ll bring:

• High school diploma or equivalent.

• Basic understanding of administrative and clerical procedures in an office environment, including filing, phones, and other standard office equipment.

• Proficient with Microsoft Office including Word, Excel, Outlook, or related software. Prior experience with Google Suite is preferred.

• Excellent written and verbal communication skills including ability to maintain a high level of professionalism.

• Excellent interpersonal skills and customer service attitude.

• Must be comfortable working with individuals with disabilities, some of whom may be challenged with more conventional means of communication or with disabilities that present outside of the scope normative behavior.

• Ability to relate effectively to clients with a wide range of behavioral needs.

• Ability to prioritize, schedule, and multi-task while maintaining high attention to detail.

COVID-19 VACCINATION POLICY

Proof of COVID-19 vaccination is required or an approved accommodation request prior to starting work.

PROVAIL is committed to diversity & inclusion and continually working to build an organizational culture and climate in which every voice is valued, staff have a sense of belonging and connection with one another and to the organization, and staff feel empowered to do their best work. We specifically encourage people of color, individuals who identify as LGBTQ and individuals with disabilities to apply for this position. PROVAIL is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

COVID-19 considerations:
Proof of COVID-19 vaccination is required or an approved accommodation request prior to starting work. Masking is required while on-site.

Work Location: One location

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