Receptionist / Administrative Support

Canton, MA

About Reiser

With more than 60 years of success in the food equipment industry, Reiser is recognized worldwide for its high-quality equipment, innovative engineering, and outstanding service and support. Total commitment to our customers is at the core of who we are, making Reiser the one supplier that food manufacturers can trust for better, smarter food processing and food packaging solutions and equipment.

We take great pride in providing the resources our customers need to ensure their success. Our team of talented and passionate professionals works hard, embraces challenges, and is wholeheartedly dedicated to the success of our customers.

Our Vision

Robert Reiser & Co. will serve the food industry and other selected markets by selling and supporting equipment that provides solutions to customer needs.

• Every customer contact will result in an improved relationship with that customer.
• We will continuously strive to strengthen our supplier partnerships.
• We will encourage our fellow employees to reach their potential.
• Therefore, we will earn a fair profit and ensure our future.

Position Overview

The Administrator / Receptionist is a well-organized, highly motivated individual that provides administrative support to our accounting, finance, sales, and service departments.

Essential Skills:

• Customer service and reception experience
• Experience with dispatching, routing phone calls
• Positive attitude
• Presentable and professional demeanor

Duties to include:

Duties include routine tasks that focus on service job tickets and their related activities.

• Professionally administer all incoming calls, ensuring phone calls are redirected accordingly.
• Greet company visitors in a professional, friendly, hospitable manner.
• Invoice/process portal invoices daily
• Process credits from returns department daily
• Scan machine files, spreadsheets, shop checklists, work orders to shared drive.
• Cover reception phones from 4:00pm to 7:00pm daily
• Maintain invoice team mailbox.
• Close up reception area at end of day

A background working in a service and sales-oriented environment within a privately-owned manufacturing company would be a huge plus. The successful candidate must bring a sense of confidentiality and a positive attitude along with a thick skin, some assertiveness, and a whole lot of common sense! This will be a "go-to" position and it requires someone who, if they don't know the answer, will enjoy figuring it out!

Personal & Professional Attributes

• Ability to work as part of a team.
• Strong attention to details
• Ability to meet deadlines.
• Strong oral and written communication abilities
• Ability to build collaborative relationships.
• Ability to proactively seek and identify needed information.