Position is remote but open to residents of the State of Ohio only. Must reside in Ohio as of start date.

As a socially responsible health care employer and provider, we require our associates to show proof of annual influenza and COVID-19 vaccinations unless approved exemption is provided. An approved exemption from COVID-19 vaccination will require weekly testing for the Associate. Additional information will be provided by HR upon hire.

Planned Parenthood of Greater Ohio/Planned Parenthood Advocates of Ohio is seeking a mission-minded Associate to join us as a full time (37.5 per week) Referral Resource Manager.

SUMMARY

The Referral Resource Manager (RRM) is responsible for the development and management of relations, agreements, and systems with other health care providers, community organizations, and payers within the medical neighborhood that support patients receiving equitable and integrated care to ensure an outstanding patient-centered experience and promote positive health outcomes. Relations, agreements, and systems must be designed to address health equity both within and outside of health care including the social, financial, communication, medical, psychological and logistical barriers to accessing health care. The RRM will collaborate with all teams within Health and Clinical Services including, but not limited to all functions within Care Coordination, Health Centers, Customer Contact Center, and Billing, ensuring PPGOH’s mission of providing high quality, equitable, and patient-centered care, as well as creating an outstanding patient experience are met. Additionally, the RRM will ensure the organization is compliant with fulfilling these duties in line with the parameters set forth in the organization’s Medical Standards and Guidelines and any other regulatory requirements.

WHY YOU SHOULD JOIN?

Our Mission

We protect, promote, and provide empowered health care for people throughout Ohio.

• We respect and honor all people
• We are committed to a diverse and inclusive environment for patients and staff
• We provide health care - without judgment
• We maintain responsible business practices
• We regularly demonstrate our shared organizational workplace values and standards in order to educate and care for the communities that we serve

BENEFITS

• Paid Time Off
• Paid Parental Leave
• Medical 90% employer-paid base medical plans for single coverage
• Dental
• Vision 100% employer paid
• Life Insurance 100% employer paid
• Accidental Death & Disability 100% employer paid
• Long Term/Short Term Disability 100% employer paid
• 401(k) with matching employer contribution up to 4%
• Nine (9) paid holidays per year

WHAT YOU WILL DO

• The Referral Resource Manager supports the Director of Care Coordination with fostering, developing, coordinating, and maintaining relations and networks across the service area to support PPGOH patients in an equitable way with their abortion care, gender affirming care, gynecologic care, smoking cessation, behavioral health, primary care and mental health needs.
• The RRM collects and analyzes data from a variety of sources, such as payer member data, to identify opportunities for pertinent resources and community partners including to decrease health disparities and address social determinants of health.
• Maps available resources relative to the location of our health centers and zip codes of patients to promote equitable access.
• Supports strategy to increase referrals to PPGOH by identifying, soliciting, cultivating, and managing resources and relationships.
• Supports development of agreements with providers and external medical neighborhood collaborative activities by identifying opportunities and assisting in setting expectations for information sharing and patient care.
• Maintains close, positive relationships with existing partners to enhance retention and referral.
• Supports health center managers, clinicians, staff, other providers, and department heads to maintain and enhance referral relationships.
• Collaborates with other departments to organize and facilitate high-impact outreach events to educate providers, health care partners, and the community about PPGOH services.
• This position reports to the Director of Care Coordination and must align strategy with that of the vision for the Care Coordination model. Collaboration and findings through research and tried efforts will inform the Care Coordination model.
• Regular collaboration with the division including, but not limited to Care Coordination, Patient Navigation, and Centralized Follow-Up functions.
• Contributes to the measures of success around the care coordination program including, but not limited to, measures on care coordination, patient health outcomes, patient retention, overall patient satisfaction and willingness to recommend PPGOH for care.
• Reports and analyzes the impact of the program as related to the Social Determinants of Health.

SUPERVISORY RESPONSIBILITIES

None

WHAT YOU WILL BRING

• Bachelor’s degree in public health or related field preferred. 3-4 years of experience in public health, health care, case management, or related field may be substituted in lieu of degree.
• Must have experience strategically identifying, building, and managing referral networks with an emphasis on health equity.
• Customer service or patient care experience required.
• Previous experience working with individuals of a diverse socio-economic background.
• Exceptional interpersonal, team-building, and external relationship building skills to establish and maintain strong relationships with a diverse group of stakeholders.
• High level of comfort in dynamic, shifting environments.
• Strong organizational and communication skills.
• Must be able to work independently with the ability to prioritize and lead with minimal supervision.
• This position also requires use of negotiation skills, independent judgment and the ability to work effectively under pressure.
• This position requires the use of presentation and public speaking skills.

PROMISE TO OUR ASSOCIATES

Planned Parenthood has served Ohioans with safe, accessible, and affordable health care for 100 years and welcomed more than 100,000 patient visits to our health centers in 2020. Every day, we fight to provide this care to everyone, no matter their income level, insurance status, zip code, color, creed, or country of origin.

As a mission-driven health care provider, Planned Parenthood is dedicated to ending health disparities and achieving health equity among all races. We work on all levels through our health centers, educational programming, and public policy to make the greatest impact on the communities we serve.

In order to become the leading organization for high quality reproductive health care, we continuously strive to create a supportive work environment that results in a positive experience for patients and associates alike. We find this support in our In This Together workplace values and service standards that bring associates together and foster an inclusive culture.

Planned Parenthood of Greater Ohio (PPGOH) is an equal opportunity employer. We care for our business by ensuring that all of our decisions regarding the employment relationship, including the terms, conditions, and privileges of employment, are in accordance with our principles of equal opportunity.

As a matter of PPGOH policy we affirm that we respect and honor all people and we will not discriminate against employees or applicants for employment on the basis of sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, race, color, ethnicity, religion, national origin, ancestry, age, disability, medical condition, genetic information, marital status, sexual orientation, political affiliation, military and veteran status, or any other legally protected characteristic.

In addition to the above commitments, PPGOH seeks to have employees that reflect the broad diversity of those that we serve and we encourage all who are ready to be In This Together to apply.