The following duties and responsibilities generally reflect the expectations of this job but are not intended to be all inclusive. The essential functions include the most significant tasks and are the essence of why the role exists; removing an essential duty would fundamentally alter the role.

• Maintain and uphold Core Values and Mission Statement of Mission Veterinary Partners.
• Provide guidance to the support staff to assure that the shift flows well.
• Mentor team members for career advancement and personal development towards goals.
• Provide input to the hospital manager for 360-degree employee performance evaluations.
• Provide patient care under the supervision and direction of a DVM.
• Maintain excellent client communication.
• Record all pertinent medical, client and case related information in the patient record accurately with appropriate grammar, terms, and accurate information.
• Review medical records, estimates or discharge instructions with clients.
• Answer client’s inquiries about basic animal care questions and routine procedures; handle client’s medical questions with confidence and direct to veterinarians when appropriate.

Additional Functions:

• Provide client care for scheduling appointments, taking payments, and checking in clients.
• Answer the phones in a courteous and informative way.
• Provide feedback and changes to the training program.
• Take part in jobs shadows or working interviews as necessary.
• Take part in training as necessary.
• Participate in any special cleaning duties.
• Perform clinic upkeep as directed.
• Perform equipment maintenance as directed.
• Delegate additional cleaning duties as necessary during slow times in the absence of a supervisor.
• Identify areas or items needing additional attention.
• Performs other related duties as assigned.

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  The veterinary technician must be proficient in a variety of skills ranging from but not limited to laboratory, pharmacy, radiology, surgery, dental and nursing skills.
• Ability to demonstrate patience and composure in stressful situations, and ability to handle a fast-paced environment.
• Ability to stay calm and efficient during a medical crisis.
• Ability to give SQ, IM and IV injections.
• Knowledge of usage, dosage, and common side-effects for commonly used prescription drugs and ability to readily explain them to the clients.
• Knowledge of the common anesthesia and recovery states and ability to alert veterinarians when symptoms change or when concerns arise with hospitalized patients.
• Ability to properly extubate, monitor temperature and recover a patient from anesthesia.
• The veterinary technician must have mental processes for reasoning, remembering, mathematics, and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
• The veterinary technician must be confident around pets.