Job description

**Must be a resident of Massachusetts**

**Must be bilingual in English and Spanish**

The Panther Group is looking for a talented and reliable Remote Bilingual Call Center Representative. This is a long-term contract to hire role with room for growth! The position is 100% remote after training onsite. This opportunity is moving FAST... apply now!

JOB DETAILS:
Duties:

• Receives high volume inbound phone calls and triages to appropriate department.
• Meet or exceed department established key performance indicators.
• Adheres to assigned schedules to ensure appropriate phone coverage.

EDUCATION:

• High School Diploma or equivalent required. Associates degree or equivalent work experience preferred.

EXPERIENCE/SKILLS:

• 6-12 months of relevant experience.
• Preferred customer service experience in health care, call center, retail, hospitality or corporate office.
• Knowledge of medical terminology is preferred.

SKILL REQUIREMENTS:

• Maturity and ability to exercise sound judgement
• Must have strong computer and telephone multitasking skills
• Must have the ability to navigates through multiple systems
• Accuracy in data input and documentation
• Strong written and oral communication skills

PAY RATE: $17.00

#INDHP

Job Type: Contract

Salary: $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Remote

Work Location: Remote

Job Types: Full-time, Contract

Pay: Up to $18.00 per hour

Schedule:

• 8 hour shift
• Weekend availability

Work Location: In person

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