Job description

Community Resource Specialist – Spanish-Speaking

AiRCare Health is on a mission.
We are transforming healthcare.
We are empowering individuals to put emotional health first.
We are looking for passionate humans to join our multi-disciplinary team of professionals.

Why we need you
We are growing! We need your professional and focused determination to connect the populations we serve to the resources they require. We want you to bring all your previous experience and leverage it to find resources and overcome obstacles for the populations we serve. We need you to bring your optimism and confidence each and every day to inspire others to live a better life. When you join us, your knowledge and utilization of the world’s largest employee benefit ecosystems will be your domain.

Who you are
You are passionate. You are open minded. You make a daily difference in the lives of those you touch each and every day. You are the person people ask for guidance, help and direction. You are an optimist. You remove obstacles. You find answers. You go above and beyond. You are curious. You are hope.

• You have a two-year college degree
• You have experience in a human resource call center, patient scheduling setting, insurance claims, customer services or similar
• You have experience in finding and connecting people to community resources
• You are excited about working as part of a clinical team to serve clients all over the country
• You have experience with insurance benefits and/or claims
• You have familiarity with employee leave concepts such as but not limited to short-term disability, long-term disability, FMLA, and how they intersect
• You have experience thriving in your previous work
• You have excellent interpersonal skills (communication and listening), especially over the phone, and a willingness to receive and respond to feedback
• You are a fabulous communicator: written and verbal communication is your strength
• You are curious and determined. You will go the extra mile to search for answers and get results.
• You are able to work remotely from your home 40 hours a week either five eight hour days/week or four ten hour days/week, Monday through Friday, during standard business hours

What you’ll do

• Provide support to mental health clinicians by researching community resources to help clients we serve overcome obstacle and live better lives
• Develop proficiency in the various community resources including but not limited to financial, medical, housing, transportation, social services and primary self-sufficiency needs
• Understand and navigate employer benefits to solve problems and gain insight for the populations we serve
• Work closely with a collaborative team of elite clinicians
• Be a key contributor to improving our care model, by providing feedback on our client’s needs and our approach

This role is a great fit if you…

• Are passionate about improving lives and believe in the greater good
• Are tenacious: you persist and bring creative solutions to tough challenges
• Thrive in a fast-paced and evolving environment. We move quickly to evolve tools and protocols based on data. You’ll thrive if you are comfortable with ambiguity and change, and don’t require defined processes to guide you every step of the way
• Are adept at learning to use various tech tools, seeing them as a way to make your work easier, and enhance your impact
• Are accountable and collaborative. Working remotely, you will be expected to work independently, proactively take ownership of key tasks, and keep in regular communication with your team
• Are thorough: you’re detail-oriented and committed to getting the job done
• Are a time management guru: you efficiently move through a to-do list and effectively prioritize and triage competing demands
• Are growth-oriented: you thrive on constructive feedback, which you view as an opportunity to polish skills
• Are open-minded, non-judgmental, compassionate, flexible, and have good humor
• Bi-lingual in Spanish and English
• Reside in Florida, Texas, Arkansas, North Carolina, or Virginia, Georgia

Who we are
We are a next-generation behavioral healthcare company. We use cutting-edge technology to identify and connect people with the resources they need to live the lives they deserve. We are disrupting the current healthcare delivery model and are committed to transforming the lives of millions.

What we offer

• The opportunity to be a part of a team of some of the smartest, most enthusiastic and dedicated people you’ll ever meet. Individuals who listen well, learn from their mistakes and generously pull together to help each other out
• An innovative care experience, driven by technology but focused on human connection. We’ll provide you with all the tools you need, to deliver expert care via our leading technology platform, that’s proven to achieve meaningful and measurable outcomes
• Full-time, employee position, not a contractor. We’re happy to offer you a generous benefits package, that includes medical, dental insurance, FSA, PTO/sick leave/holiday pay, 401K, STD, LTD, and life insurance.
• Option to work four, ten-hour days or five, eight-hour days

Job Type: Full-time

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