Job description

Leadership. Technology. Talent.

Leadership. Technology. Talent.

Leadership. Technology. Talent.

Seems easy right? Not always…. But at Nova NRG we make all three a priority and it’s the main reason we are the number 1 growing solar energy company in South Florida.

With solar and renewable energy exploding on the scene, it’s not just our product and service that makes us so amazing, it’s our leadership, technology and talent that give us the cutting edge. This is why we hire great and train to be the best. But it’s not just a customer service representative we are looking for… We are looking for individuals who are multi-talented; individuals who can both assist customers and work as a team. And don’t worry, the opportunity for growth and high earnings is already a given.

Ready to take the next step? The future waits for no one……

What we offer:

-Remote work

- Competitive Wages

- Monday – Friday, 10-6 Work Hours

- Team Oriented Environment

- Opportunities for growth

Our core values include:

Betterment

Continuous pursuit of improvement individually and as an enterprise.

Accountability

We honor our commitments and the reputation of our company. We take ownership of

our work and do what we say we will do.

Teamwork

Strength of our team does not only lie in our combined experience and expertise but

our ability to trust each other. No matter what the circumstances. We know that our

best work is not produced by individuals but by enjoying collaboration as a team and

supporting each other every day.

Transparency

Honesty and strong principles to guide how we interact with our teammates and

customers during every interaction, treating each and every person like family.

Job Summary:

The Customer Experience Representative supports the day-to-day operations of

the company and is the primary point of contact for customers. The

Customer Experience Representative answers the phone, obtains customer

information, books calls, and addresses customer concerns. If an issue

arises, the Customer Experience Representative will work diligently to solve the

problem, to the customers satisfaction. As part of this responsibility,

the Customer Experience Representative will develop and manage reports, and

interact with field personnel to schedule calls efficiently. A successful

Customer Experience Representative must have the ability to function as a part of

a team and be able to think creatively and critically.

The essential functions include, but are not limited to the following:

-Assisting in taking all incoming client calls, recognizing that you are the point of contact for clients.

-Good communication with the client is essential! Make sure that taking care of the clients takes higher priority than any other task and that the clients are enthusiastic about how they are treated.

-Have a courteous and pleasant demeanor whether on a phone call or not.

-Making sure that the phone is answered and that the approved company greeting is used each time.

-Notify client ahead of time if the technician is not going to arrive at their home in

the scheduled time window and re-scheduling the time to the client’s satisfaction.

-Performing the budgeted number of service and calls each day is critical,

because residential replacement leads are coming from those calls.

-Obey company Core Values and the Team Rules

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: Remote

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