Job description

Do you have 1 year experience in a high call volume environment? Do you have experience or education utilizing medical terminology? Can you communicate in both English and Spanish? If you said yes to to all three questions then Balance Staffing may have the perfect position for you if you would like to work from home. We are hiring remote insurance verification specialist now!

Fast Facts

• Work from nationwide (Not Including New York, California, Hawaii, Washington, Washington D.C., New Jersey, Vermont, New Mexico, North Dakota, South Dakota, Maine, and Wyoming)
• Pay is $17.29/hr
• For current openings you must be Bilingual in both Spanish and English
• Must have at least 1 year experience in a high call volume environment and understanding of basic medical terminology (real world experience or education utilizing medical terms is required)
• Reliable internet connection (Must meet minimum 20 Upload and Download speed and must be a hard wired connection)
• Hiring for both Part-time and Full-time
• Internet Speed Test and 3 Assessments required in order to be considered for this position

Schedules / Hours of operation:

Part Time Schedule:

• Tues-Fri 5pm-9pm CST and Sat 8am-12pm CST

Full Time Schedule:

• Mon-Fri 12pm-9pm CST

Overview:

Insurance Verification specialists will be responsible for verifying life and health insurance applications directly with potential customers. It is a vital part of our Company’s New Business and Underwriting process. The information you verify and gather directly relates to determining whether the Company will decline or issue a policy.

Primary Responsibilities:

• Maneuver within the Quality Assurance database and conduct appropriate assessments on what additional information or verification is needed
• Ability to handle inbound/outbound calls to potential customers including bilingual calls– verify and document required information to finalize applications for underwriting assessment.
• Accurately document the information
• Properly document non-contact attempts within the Quality Assurance Database
• Be able to properly explain the application process to potential customers
• Accurately and thoroughly complete additional paperwork when needed
• Maintain appropriate levels of communication with supervision regarding actions taken within the Quality Assurance database
• Transfer calls to appropriate department as needed
• Successfully meet the minimum expectation for the departmental key performance indicator (K.P.I’s)
• Reliable and predictable attendance of your assigned shift
• Ability to work Full-Time and/or Part-Time based on the specific position for which you're applying

Other Requirements:

• 1+ years of work experience in a high volume contact center environment, receptionist role, -OR- a role in which they commonly took calls on a daily basis (Strict Requirement)
• Basic knowledge of Medical terminology required (strict requirement)
• Bilingual in both Spanish and English
• 18 years of age or older
• High School Diploma or equivalent
• Remote Experience Preferred but not required
• Reliable internet connection (Must meet minimum 20 UPLOAD speed and must be a hard wired connection)
• For safety reasons - It is required that you have or are willing to obtain a fire extinguisher to keep in your home
• Quiet & Professional Workplace
• Basic Computer Knowledge/Skills
• Excellent oral and written communication
• Minimum typing requirement of 35 wpm
• Superior customer service skills required – friendly, efficient, good listener
• Proficient use of the computer, keyboard functions and Microsoft Office
• Ability to multi-task
• Ability to work under pressure
• Excellent organization and time management skills
• Must be detail-oriented

Balance Staffing is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity Veteran status, or any other characteristic protected by federal or state law.

Job Types: Full-time, Part-time

Pay: $17.29 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Application Question(s):

• Do you have a basic knowledge of Medical Terminology?

Experience:

• High call volume: 1 year (Required)

Language:

• English and Spanish (Required)

Work Location: Remote

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