Job description

Responsibilities

· Track regular guests and recommend for upgrade or for the Manager to meet

· To deal with all cancellations and amendments in accordance with the Company procedure

· Answer incoming calls as quickly as possible to provide guest with information on accommodations that would best suit their vacation needs, and to meet needs of callers seeking customer satisfaction

· Responsible for all reservations over the phone, by fax or internet, e-mail and handles all associated operations

· Counters any objections with a suitable and structured sales argument

· Maintain an organized and comprehensive filing system with documentation of reservations, reports, restrictions

· Responsible for booking guest experience

· Supervise all agents and develop them in order to handle reservation tasks properly

· Handles all group tours/ conventions from the initial blockage to the rooming lists and correct invoicing of the client

Qualifications for reservations supervisor

· Minimum 2 years front desk or reservations experience

· Microsoft Office (Excel, Word) experience

· Flexibility with weekend and holiday coverage required

· Success-driven and able to achieve specific reservations sales targets and maximize sales opportunities

· Previous Front Office/ Reservations background essential

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekend availability

Ability to commute/relocate:

• Orlando, FL 32819: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Excel: 1 year (Required)
• Microsoft Office: 1 year (Required)
• Hotel experience: 2 years (Required)
• Supervising experience: 2 years (Required)
• Front desk: 2 years (Required)

Work Location: One location

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