RESORT PASS COORDINATOR (SUMMER 2023)
Job description
Summary
Summary:
In this position, you will manage resort pass inventory and assist hotel guests and management on the pool/sun deck through the delivery of excellent customer service.
Responsibilities:
- Warmly welcome hotel guests and resort pass users at the entrance to the pool
- Confirm hotel guests are paid hotel guests and resort pass users have paid and gain admittance
- Escort guest to a lounge chair and/or cabana according to company standards
- Use POS to charge for pool day passes when needed
- Set Cabanas and lounge chairs according to service standards
- Anticipate and address guests service needs
- Maintain cleanliness of work areas, pool deck, and host stand throughout the day
- Ensure uniform and personal appearance are clean and professional
- Effectively communicate with peers, management, line and front of the house employees
- Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately
- Check the restroom and perimeter of the pool deck every 30 minutes to ensure cleanliness and stocked items. Communicate when necessary for cleaning and towel restock.
- Must be detail oriented and able to work independently
- Thank guests with genuine appreciation
- Adhere to departmental policies and procedures
- Perform other reasonable job duties as requested by managers
This position is seasonal and expected to start May 26, 2023 and end on September 5, 2023
The hourly rate for this position is $26.00.
We are seeking to hire 2 candidates that can fulfill one of the following shifts:
- AM Shift would be from 9 AM to 5 PM (Mon – Sun)
- PM Shift would be a 6 hr shift from 4 pm to 10 pm. (Thu – Sat)
Qualifications
- Some customer service facing experience a plus
- Available to work the advertised shifts
- High School diploma or equivalent
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