Job description

The Food and Beverage Manager at Courtyard by Marriott Downtown Norfolk will be responsible for supervising food and beverage operations and delivering an excellent guest experience. This person will maximize sales and revenue through customer satisfaction and team member engagement.

Responsibilities:

• Train workers in food preparation, and in service, sanitation, and safety procedures
• Compile and balance cash receipts at the end of the day or shift
• Perform various financial activities such as cash handling and deposit preparation
• Supervise and participate in kitchen and dining area cleaning activities
• Resolve customer complaints regarding food service
• Control inventories of food, equipment, and liquor, and report shortages
• Requisition supplies and equipment needed
• Observe and evaluate workers and work procedures to ensure quality standards, service and participate in disciplinary documentations
• Inspect supplies, equipment, and work areas to ensure efficient service and standards
• Assign duties, responsibilities, and workstations to team members
• Perform personnel actions, such as hiring and firing staff, providing employee orientation and training
• Conduct supervisory activities, such as creating work schedules or organizing employee time sheets
• Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety
• Record production, operational, and personnel data on specified forms
• Develop equipment maintenance schedules and arrange for repairs
• Greet and seat guests, and present menus and wine lists
• Schedule parties and take reservations
• Present bills and accept payments
• Resolve customer complaints regarding food service

Requirements:

• Experience in F&B required, experience in a hotel environment a plus
• Must be highly motivated, self-directed, with strong initiative and desire for achievement
• Exceptional customer service skills required
• Must possess strong computer skills
• Excellent communication and presentation skills required
• Must be a leader, a driver, and guest service oriented

Our Company

• 4th-largest hotel owner-operator
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• $4.0 billion portfolio
• MCR has more than 6,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
• Marriott Partnership Circle Award
• Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS)
• MCR and its corporate affiliates are equal opportunity employers. MCR and its affiliates do not discriminate on the basis of race, color, sex (including pregnancy and gender identity), religion, national origin, sexual orientation, transgender status, age, family or marital status, genetic information, military or veteran status, disability, or any other legally protected status, activity, or characteristic.
• mcrhotels.com

Our Company

• MCR is the 4th-largest hotel owner-operator in the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $4.0 billion portfolio of 144 premium-branded hotels containing more than 21,000 guestrooms across 37 states and 102 cities.
• MCR has more than 6,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
• MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
• For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA.
• MCR and its corporate affiliates are equal opportunity employers. MCR and its affiliates do not discriminate on the basis of race, color, sex (including pregnancy and gender identity), religion, national origin, sexual orientation, transgender status, age, family or marital status, genetic information, military or veteran status, disability, or any other legally protected status, activity, or characteristic.
• For more information, please visit mcrhotels.com.

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