Things Keep Getting Better at Consumer Cellular

Consumer Cellular is focused on going above and beyond to ensure that customers have everything they need and nothing they don’t! This commitment is anchored in our desire to truly have a relationship with customers that feels more like a partnership. You know what, it is more like a friendship – can we call you our friend?

A friendship requires the ability to connect and be available when something goes wrong or when you just need someone to give an extra hand of help. We are proud to be launching our Consumer Cellular Retail Stores in your community. This is a place where you can stop by and check out the latest wireless products, services and just visit with your friends at Consumer Cellular.

Job Summary
Consumer Cellular is currently looking to build a team of incredible relationship builders, conversation havers’ and wireless technology lovers. A key member of this team is our Retail Sales Associate who is responsible for working directly with our customers by listening to their needs and ensuring we provide a product based solution. Our Retail Sales Associates are motivated by delivering a world class experience where the customer leaves with a smile on their face and a working phone in hand.

We have part-time and full-time opportunities for this role.

What You Do in this Role:

• Brand Ambassador –Not only will you get to wear orange and blue but you will also get to represent Consumer Cellular with ensure the center is comfortable, welcoming and always open for our customers when needed. This mean being your whole self in an authentic way that reflects our core value of Happy Employee – Happy Customer.
• Relationship Builder – you will have the opportunity to build relationships with customers, team members and field leadership. This means you will be an active listener, solution finder and conversation initiator.
• Product and Services Enthusiast – you will receive world class training on our products and services and you will be able to translate technology into real world conversations. This means you will be able to explain a SIM card the same way as making a PB&J. You will also attend meetings, training and connections where you can ensure you empowered with all the knowledge to take best care of customers.
• Account Management – you are responsible for setting and being available for customer appointments. You will be an investigator and problem solver when it comes to reviewing customers’ accounts and finding the best plan and offers for the customers. You also understand that record keeping is vital and are diligent in documenting customers’ accounts with notes and details.

What You need to Win in this Role:

• Education and Skills –
  • High school diploma, or equivalent experience is required
  • Positive attitude and ability to make customer feel like the priority
  • At least 6 months of customer service experience.
  • Experience for operating a POS system and ensuring accurate transactions
  • Proficient with MS Office suite of products (Word, Excel and PowerPoint)
• Schedule and Attendance –
  • Flexibility to work weekends and travel between two local stores.
  • Retail Store is open 7 days a week. Hours will vary between 10am to 9pm most days. (We have part time and full time opportunities)
• Physical Requirements –
  • Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items
  • Requires the ability to move around the store, assist customers and maneuver merchandise when necessary