Job description

About our locally owned Ace Hardware

Want to be part of the team that is taking on a retail project from the ground up, giving you a chance to shape how things will be done for years to come? Join us at Horizon Ace Hardware, as we bring the newest Ace Hardware store in the country to North Fort Myers.

Horizon Ace Hardware is family owned and operated store that is part of the Ace Hardware cooperative that has 5,000 retailers across the world. We aim to provide service, convenience, and quality hard goods to our neighbors in North Fort Myers and the surrounding communities of Cape Coral, Fort Myers and Lehigh Acres. We live and breathe being Ace Helpful. This means helping our customers is the most important thing we have to do today, whether it is a small weekend project or finding that perfect gift for a loved one.

Great people make all this possible. We’re looking for individuals who are not only wired to be helpful, but have a healthy dose of positivity and optimism...because that’s the kind of place we want to work, and we’ll be next to you every day.

General Summary
The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.

Essential Duties & Responsibilities
Include the following. Other duties may be assigned.

Customer Service:

• Present Horizon Ace Hardware positively in the store and in the community.
• Register/Point of Sale (POS) transactions involving the sale and/or return of merchandise
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
• Demonstrate a friendly and outgoing demeanor; work well with customers as well as peers, superiors, and store ownership.

Store Operations

• Assist in creating a positive, professional and safe work environment.
• Assist with receiving, checking in and stocking of merchandise throughout the store.
• Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
• Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
• Assist with merchandise resets through the store.
• Provide assistance to Department Specialists, i.e. price changes, special orders.
• Ensure signage is current throughout the store.
• Operate forklift with proper training.
• Communicate any Store Support Center issue to General Manager for follow up.
• Communicate any merchandising, cost control or sales idea to General Manager.
• Participate in store meetings.
• Be professional in appearance and actions.
• Perform all other duties as assigned.

Growth & Development

• Develop and complete a training plan with store management/store ownership to broaden product and professional knowledge
• Ensure on time completion of all compliance and other training requirements

Loss Prevention

• Alert store management/store ownership to loss management concerns.

Experience
Retail experience preferred.

Benefits/Perks

• Generous employee discount on merchandise (some restrictions apply).
• Group bonus based on store targets (Ace Rewards sign-ups, shrink attainment, category resets).
• Advancement opportunities as you build experience.

Requirements

• Positive attitude and optimism. Can do spirit.
• Some high school. High school diploma or GED equivalent preferred.
• Standing, walking, lifting (up to 50 lbs.) and climbing.

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