Job description
Position Summary:
Licensure/Certification
Experience
Five (5) years of clinical experience, with a minimum of two (2) years in the assigned service line required Responsibilities:
Other Related Functions
Position Summary
The RN, Triage (OP ONLY) fields, documents, and assesses calls relating to the assigned Service Line, as liaison between physicians and hospital staff.
Qualifications:
The RN, Triage (OP ONLY) fields, documents, and assesses calls relating to the assigned Service Line, as liaison between physicians and hospital staff.
Education/Training
- For Team Members hired into this job prior to January 1, 2020: Graduate of an approved school of nursing.
- Effective January 1, 2020: New Hires and Team Members moved into this job and/or transferring Depts. must obtain a Bachelor of Science in Nursing degree (BSN) within 36 months of placement.
Licensure/Certification
- Maintains current RN license in the State of Florida.
- Maintains current ACLS and BLS certifications.
Experience
Five (5) years of clinical experience, with a minimum of two (2) years in the assigned service line required
Essential Functions
- Provides primary care to patients, acting as an extension of the physician by conducting thorough and sound assessments to queries from the hospital setting (does not include Emergency Department).
- Answers and triages emergent and non-emergent calls from hospital staff regarding inpatient care in a timely manner.
- Works closely with Answering Service to ensure all calls are received and handled.
- Communicates/transcribes patient orders as directed by supervising physician.
- Provides education and training to hospital staff regarding cases presented through calls.
- Provides guidance and instruction on acute intervention of unstable patients in the hospital prior to physician arrival.
- Develops, coordinates implementation of, and evaluates a plan of care for each call presented.
- Documents all call inquiries according to department policies and procedures.
- Works independently and effectively with minimal supervision.
- Coordinates with office staff, physician, or nurse each morning in the office Monday through Friday to ensure smooth transition
- Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served.
- Demonstrates proficiency in technical and interpersonal skills, in relating with physicians, associates, and hospital staff.
- Gathers patient history on new/established patient admissions to hospital prior to the physician visit, as per physician directive.
- Assists with arranging patient transfers from outlying hospitals, as deemed necessary.
- Assists with the scheduling of hospital-based procedures as indicated based on patient information and per physician directive.
- Orders diagnostic studies as indicated per physician directive.
- Discusses diagnostic test recommendations and results with patients and family members per physician directive.
- Proficiently identifies patients who have a change in status and coordinates emergent care with physician on-call.
- Provides patient services with the ultimate goal of providing the highest level of quality care and customer service.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
- Attends required meetings and participates on committees and projects as requested.
- Participates in professional development activities and maintains professional license(s) and affiliation(s).
- Demonstrates knowledge of insurance plans with which physician practice participates and understands pre-certification process.
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