At the heart of Radisson Hotel Group Americas is our brand promise, Every Moment Matters. More than just our motto, it’s how we do business and who we are at our core. We firmly believe that our people are at the center of our success, so we strive to provide a meaningful employment experience with a focus on developing our team’s talents.

Radisson Hotel Group Americas is proud to be one of the world’s leading hotel groups, with nine distinctive hotel brands featuring more than 600 hotels throughout the US, Canada, and Latin America. Our portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Radisson Inn & Suites, Park Plaza, Park Inn by Radisson, and Country Inn & Suites by Radisson.

Key Responsibilities

• Provide friendly, timely service to create an exceptional in room dining experience by:

• Prepare room service food trays and carts; ensure proper appearance standards and cleanliness
• Ensure timeliness of delivering Room Service trays to guest rooms
• Maintain an up to date working knowledge of all food and beverage amenities
• Deliver all food and beverage amenities to guest rooms
• Maintain daily opening and closing checklist and inspections
• Complete opening, ongoing and closing side work as assigned
• Communicate with kitchen staff to ensure guest satisfaction and known food allergies
• Remove room service trays from guest rooms, hallways, and service landings
• Engage in friendly and professional conversation with guests
• Addresses any guest issues promptly and with great concern
• Maintain knowledge of all hotel in-house groups as well as any special events
• Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests
• Present check to guest and make change (if applicable)
• Be ready and willing to assist fellow servers/food runners/wait assistants as situations arise
• Be ready and willing to assist bus person with clearing and resetting tables in the restaurant/lounge
• Thank guests for their visit and invite them to return
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor
• Abide by legal standards and TIPS alcohol training guidelines for alcohol service to guests.

• Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

• Performs other duties required to provide the service brand behavior and genuine hospitality

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Requirements/Skills

• Minimum one year room service experience, preferably in an upscale high volume environment
• Must meet minimum age to serve alcohol based on applicable state law
• Knowledge of local, state and federal liquor laws and regulations
• Thorough understanding of safe and perceptive service
• Excellent customer service and verbal communication skills
• Ability to do basic math and handle cash
• Ability to work with Point of Sale systems
• Highly organized – demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources and time
• Able to work a flexible schedule, including weekends and holidays

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Background checks are also required before employment begins.

Visa Requirements: We participate in E-Verify and all candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA). This position does not offer sponsorship of Work Visas.