Self Esteem Brands, LLC, parent company of Anytime Fitness, Waxing the City, Basecamp Fitness, The Bar Method, and Stronger U, is seeking an experienced and passionate professional to join our talented team as a SaaS Solutions Analyst. At Self Esteem Brands, we offer a fun, fast growing, inspirational culture that incorporates a flexible, hybrid work schedule.

Job Summary

The position of SaaS Solutions Analyst will be responsible for Project Management and Support of Platforms. The role will have frequent and ongoing contact with our partners and will work closely with Vendor development teams. Some domestic or international travel will be involved with this position and irregular hours may be possible for the purpose of conference calls, client dinners, and other activities.

Purpose/Impact: (Duties & Essential Functions)

• Manage technology projects (including but not limited to Enterprise Shared Service Platforms, Software as a Service Platform, and SEB Development teams) working closely with shared service departments, vendors, and senior leadership to execute to Strategic Vision and standardized business solutions.
• Participate in the strategy of technology as it evolves within the organization.
• Maintain and Improve relationships with all partners to ensure smooth process and usage
• Communicate with technology partners regularly on new or upcoming initiatives; partner within the team to support the SEB Development Roadmap for partners and ensure that roadmap is being followed and achieved.
• Lead in Creation of Technology Platform Roadmaps with input from all stakeholders.
• Prioritization of Roadmap items and ensure roadmap integrates with SEB Initiatives and Business Capabilities
• Present options for future markets of technology and software solutions and vendors as well as notify other departments of future tech needs such as security, development, enhancements etc.
• Monitor, Maintain, and Improve relationship between vendor partner and business owner to assist in any concerns.
• Oversee technology requests and continue to promote greater efficiency.
• Be able to understand complex technology issues and provide solutions using relationships, knowledge of partner technology, problem solving skills, and business capabilities.
• Hold vendors accountable to SLAs
• Provide expert support, analysis and research into exceptionally complex operations and processes
• Identifying current system pain points and creating a unified Enterprise process for more efficient structured growth and development.
• Promote system-wide uniformity, adoption and adaptation of programs, operational standards, procedures and develop programs to monitor club performance against benchmarks.
• Partner with stakeholders to garner feedback to improve technical and business operations including program enhancements to training, tools and SOP.

Strengths and Background

• Strong communication skills both oral and written
• Experience working with clients and vendors
• Team player with strong work ethic
• 2+ years experience
• Superior attention to detail, time management, and organization
• Relationship building and fostering
• Proficient in standard Microsoft office formats
• Ability to understand and create technical architecture, business process, and data architecture as a non-developer