Job description

Sales Associate

$15.00 hr base plus commission

A Sales Associate's primary responsibility is to correspond with customers, determine their
needs and effectively assist them in becoming a Gtek customer. The Sales department is also
responsible for customer retention and associates will be required to attempt to save customers
who wish to cancel. As an associate in this position, you will also be responsible for attending to
walk-in customers, as well as maintaining the appearance and quality of the retail store.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
 Answers incoming sales calls, qualifies customers and sets up new accounts.
 Reads and conveys basic technical data to the customer to service their needs; enters
information to compute amounts due.
 Refers customer data to forward to the technical, scheduling departments as needed.
 Process field technician paperwork and payments, scan and attach tickets to customer
accounts.
 Attempt to retain customers who wish to cancel service.
 Collect and utilize data from cancellations to better serve current customers.
 Collect and understand data from competing companies in order to better communicate
with Marketing to create better sales techniques and uses based on location and market.
 Attend to the needs of each customer as they come into the store.
 Sells merchandise effectively to customers with integrity, upselling when necessary.
 Post transactions to customer accounts including adjustments, such as credits or
incorrectly billed accounts.
 Reads/gathers records and/or files for purchase orders, sales tickets and charge slips to
compile needed data.
 Responds to emails and voicemails regarding any sales inquiries.
 Attend and work community events.
 Outside sales canvassing in the area that Gtek services
 Other duties may be assigned.

EDUCATION and/or EXPERIENCE
Associates degree; or two (2) years of sales experience; or equivalent combination of education
and experience. Must have a valid Driver's License and insurable record.
Must pass pre-employment screen, physical and background checks.

OTHER SKILLS AND ABILITIES
 Sales - Understands our service, as well as the technologies of the internet in general, in
order to effectively sell our product; understand basic sales techniques and uses them

competently; use meaningful, thoughtful and empathetic conversations to convert
potential customers into longtime customers.
 Customer Service - Manage difficult or emotional customer situations; responds promptly
to customer needs; solicits customer feedback to improve service; responds to requests
for service and assistance; meets commitments.

Benefits: Medical , Dental, Vision 401K, PTO

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Portland, TX 78374: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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