Scheduler
Full Time
Clive, IA 50325
$15.30 - $19.67 an hour
Posted
Job description
Overview
MercyOne Central Iowa operates four not-for-profit Catholic medical centers in Des Moines West Des Moines Newton and Centerville and two specialty hospitals – MercyOne Children’s Hospital in Des Moines and MercyOne Rehabilitation Hospital in Clive (965 beds total) – along with more than 20 additional facilities that house more than 50 primary care pediatric internal medicine and specialty clinics. Founded by the Sisters of Mercy in 1893 MercyOne Central Iowa has the longest continually operating hospital in Des Moines and is also one of the largest employers in the state with more than 7000 employees and a medical staff of more than 1000 physicians and allied health associates. MercyOne Central Iowa is a member of MercyOne which was founded in 1998 through a collaboration between CommonSpirit Health and Trinity Health – two of the country’s foremost not-for-profit Catholic health organizations. MercyOne has more than 20000 colleagues in Iowa and surrounding states.
Responsibilities
Qualifications
Pay Range
$15.30 - $19.67 /hour
MercyOne Central Iowa operates four not-for-profit Catholic medical centers in Des Moines West Des Moines Newton and Centerville and two specialty hospitals – MercyOne Children’s Hospital in Des Moines and MercyOne Rehabilitation Hospital in Clive (965 beds total) – along with more than 20 additional facilities that house more than 50 primary care pediatric internal medicine and specialty clinics. Founded by the Sisters of Mercy in 1893 MercyOne Central Iowa has the longest continually operating hospital in Des Moines and is also one of the largest employers in the state with more than 7000 employees and a medical staff of more than 1000 physicians and allied health associates. MercyOne Central Iowa is a member of MercyOne which was founded in 1998 through a collaboration between CommonSpirit Health and Trinity Health – two of the country’s foremost not-for-profit Catholic health organizations. MercyOne has more than 20000 colleagues in Iowa and surrounding states.
Responsibilities
- Responsible for answering phone calls for multiple exams/procedures and adhering to work force management and service levels
- Schedules exams/procedures/visits for medical imaging according to the patient and/or providers’ preferences for appointment types, lengths and individual appointment nuances
- Multi-task between incoming messaging and telephone access avenues
- Gathers insurance information and patient personal data.
- May perform real time and/or manual eligibility
- Schedules tests, procedures, and referral appointments as trained
- Communicates with patients and providers regarding appointments and instructions for procedures and tests.
Qualifications
- High school diploma or GED required.
- Minimum two (2) years’ related experience in a healthcare environment preferred.
- Call center experience preferred.
- Excellent customer service skills & performs in a calm, professional manner
- Utilizes timely, appropriate and effective telephonic, oral and written communications
- Ability to multi-task
- Ability to work both independently and as a team
- Meets and maintains quality, productivity and accuracy standards
- Data entry responsibilities
Pay Range
$15.30 - $19.67 /hour
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