Arizona Centers for Digestive Health, a Covenant Physician Partner, is hiring a full-time scheduler to join our busy team. We are located in West Phoenix at 9321 W. Thomas Road, Suite 405 in Phoenix. For this opportunity we are willing to train individuals who have an excellent work history in customer service. English/Spanish bilingual skills are strongly preferred.

About the Opportunity

Working hours for this position are Monday through Friday, 8:00 am to 5:00 pm. We are closed weekends and major holidays.

Under the day to day general direction of the Practice Manager, the Scheduler handles and routes incoming calls. Additionally, the Scheduler is responsible for insurance verification as needed and the correct handling of patient charts.

• Performs day-to-day general office duties including but not limited to word processing, copying, filing, faxing, answering phones and data entry.

• Scheduling appointments, patient registration, medical chart maintenance and the coordination of patient referrals.

• Verifies patient contact and insurance information on file.

• Scheduling appointments, carefully screens patients for new address and update registration and informs patient of adequate information that must be presented at time of visit.
• Verifies patient benefit eligibility and coverage and document in EHR system.
• Obtains authorization/referral for office visits/procedures.
• Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness.
• Performs telephonic support for online authorization of office visits and procedures.
• Provides direct support to Primary Care practices and specialty care providers regarding utilization, authorization, and referral activities.
• Ensure complete and accurate data, including patient demographic, current insurance information and update patient benefit information.
• Establish contact with the ordering physician’s office or customer service department to resolve issues concerning missing vital information from patient’s medical record.
• Knowledge of Insurance carriers and contracted providers.
• Work cordially in a team with the surgery center and physician practice staff members and with patients to explain coverage amounts provided by their insurance policy, so they can understand why some procedures may be covered, while others are not.
• Request pre-certification and benefits on all patients, both inpatients and outpatients for surgery.
• Communicates with the surgery center staff through notes in the EHR system.
• Performs other duties as required.

About the Candidate

Minimum Requirements:

• High school diploma, GED, or equivalent
• Excellent typing / computer skills

Preferred Qualifications:

• English/Spanish bilingual skills are strongly preferred
• Healthcare industry experience is preferred

• 
  Organized, detail oriented and able to manage competing priorities.
• Excellent typing and computer usage skills, including Microsoft Word and Excel proficiency.
• Knowledge of medical insurance terminology, medical benefits, and billing process.
• Experience with online benefit verification, working with insurance companies, and knowledge of various types of coverage and policies.
• Maintain accurate patient insurance records.
• Good judgement and must have excellent multitasking skills.
• Resourcefulness in problem solving.
• Ability to work independently, give attention to detail, prioritize and perform several tasks together without losing concentration.
• Effective communication skills, written and verbal.
• Ability to relate with people of diverse backgrounds, provide excellent customer service and solutions to problems.

About Covenant Physician Partners

At CPP, we offer the opportunity to be part of an organization that’s advancing healthcare and creating a new model for the future. Covenant Physician Partners delivers superior value to patients, physicians, associates, and communities through professional and innovative services.

We provide an outstanding benefits package to our full-time associates that includes:

• Generous paid time off in addition to national holidays, two floating holidays, and a birthday holiday
• Medical, Dental, and Vision insurance after 30 days of employment
• $250 of professional development funds provided every year
• Invest in your future with tuition reimbursement and a company match on your 401k
• Associate discounts at major retailers such as Amazon Prime and Costco