• Conduct needs assessment interviews with assigned clients upon entrance into program and develop multi-year individual training and services plans to suggest alternative courses of action to resolve or alleviate identified problems. Monitor clients progress on an annual basis and/or more often as needed.
• Performs work readiness and education coaching for assigned client groups; reviews and evaluates client personal and vocational skills; assists clients with understanding and managing goals for economic, education, employment, life skills, financial literacy, and health and wellness. Maintains and documents client case files on a quarterly basis.
• On a one-on-one basis or in a group setting on a quarterly basis instructs in job seeking, application process, resume writing, interview preparation and job retention skills and attitudes; assists clients regularly in developing individual training plans that will fit their specific needs and skills to update or retrain for the current labor market.
• Interviews, screens and guides program participants and determines the need for supportive services in areas of remedial education, employment, job training, health services, credit counseling, child care and transportation. Refers participants to appropriate social services agencies and follows up bi-annually or more often as needed to aid clients in pursuing interim targets as planned.
• Participates in the design, coordination and evaluation of assigned self-sufficiency, upward mobility, and education or preventative programs for HACSB clients (e.g. Family Self Sufficiency Program, Section 3 Employment and Training Program, Career and Technology Centers, workforce/job development, financial literacy and budget management, asset building, homeownership, career planning, etc.)
• Performs various functions of outreach to inform residents of self-sufficiency programs and meet agency and departmental goals and objectives.
• Prepares various reports and correspondence; maintains accurate case management notes and uploads information into computer system; maintains caseload to meet the outcome requirements of all funding sources and evaluation partners; maintains files regarding career readiness programs, activities and services.
• Collects and analyzes all data for periodic reporting to the FES Manager. Compares data to project goals and timelines and reports deficiencies to the FES Manager.
• Selects, monitors, coordinates, and evaluates the services provided by staff, contractors, vendors, student interns, and other volunteers; identifies and resolves problems with service/program delivery or participant dynamics/behavior; ensures fulfillment of contract obligations. Works with Resident Services Coordinator to determine additional service needs.
• Serves as liaison and communicate with participants, providers, other departments and other outside agencies as necessary to exchange information, coordinate activities and resolve issues or concerns. In conjunction with the Resident Services Coordinator, plans, organizes and conducts economic empowerment fairs, peer mentoring programs, and other outreach activities as necessary.
• Participates in special assessments and triage mechanisms to assist clients in addressing serious personal, financial, employment, and/or family issues; performs crisis intervention, management, and referral services.
• Researches, analyzes, updates and maintains data on participants, demographics, progress needs and services; determines program effectiveness and direction in relation to participant status, progress and needs.
• Provides staff support to the Resident Advisory Board (RAB); serve as liaison between RAB and HACSB; assist in preparing meeting schedules, agendas and coordinating meeting presentations and activities.
• Performs other duties as assigned.

PHYSICAL DEMANDS:
Hearing and speaking to exchange information.
Sitting for extended periods of time.
Seeing to read a variety of materials and equipment
Dexterity of hands and fingers to operate a computer keyboard.
Lifting light objects.
Bending at the waist, kneeling or crouching to file materials.

ENVIRONMENT:
Office environment.
Constant interruptions.

The HACSB is committed to creating an inclusive environment that welcomes and values differences among our customers, vendors, and the communities in which we live and conduct business. Our continued success and growth is enhanced through initiatives that promote diversity throughout the company and our communities. HACSB is an equal opportunity employer.