Job description
Overview:
The Senior Collection Specialist will perform collection activities for the organization, post customer payments (during and after tenancy), maintain and reconcile accounts receivables, and provide reporting. They will be responsible for initiating contact with past residents via mail, email, and phone in attempt to collect the balance due. They will also respond to escalated customer disputes and concerns to make independent decisions with the best outcome of the company in mind. They will work closely with the site staff to obtain and provide supporting documentation. Responsibilities:
MG Properties is committed to enriching lives. We are an Equal Opportunity Employer and drug- free workplace. All individuals are encouraged to apply.
We are seeking a professional to join our team as a Senior Collection Specialist. Will consider candidates in Arizona or Nevada.
The Senior Collection Specialist will perform collection activities for the organization, post customer payments (during and after tenancy), maintain and reconcile accounts receivables, and provide reporting. They will be responsible for initiating contact with past residents via mail, email, and phone in attempt to collect the balance due. They will also respond to escalated customer disputes and concerns to make independent decisions with the best outcome of the company in mind. They will work closely with the site staff to obtain and provide supporting documentation.
- Perform duties in accordance with Fair Housing Laws at all times.
- Use the “Soft Approach” for collecting to maintain positive company representation
- Collect and process payments on account balances.
- Generate and respond to customer calls and emails to resolve resident concerns &/or account balances with mutual satisfaction.
- Provide customer with professional, accurate and timely resolutions to inquiries and concerns while adhering to company expectations and applicable laws.
- Identify and implement opportunities to improve the collection process.
- Manage third party collection reporting and communication.
- Work with legal representation to determine the best course of action where necessary.
- Initiate and asvsist customers to arrange appropriate payment plans.
- Conduct outbound collection calls to residents and former residents in an effort to collect bad debt. Must facilitate negotiations to resolve disputes and negotiate settlements within specified parameters with a mutually beneficial resolution.
- Establish relationships with onsite staff
- Participate in the training of new associates.
- Identify and implement necessary reporting for accurate details on past status accounts.
- Complete the necessary reporting to accurately track the success of the department/company.
- Assign delinquent accounts to 3rd party collection agency.
- One year property management experience preferred.
- Must be able to think on your feet and always react with patience and professionalism.
- Must be able to perform in a fast-paced environment with the ability to multi -task.
- Maintain Superior Customer Service standards and positive company representation.
- Must possess strong negotiating skills.
- Proficient in on-site management software (Yardi) with the ability to read and interpret resident ledgers strongly preferred.
- Ability to read, analyze and interpret leasing activity reports, budgets, legal documents, move-out accounting statements and procedure manuals.
- Proficient in Outlook, Word, Excel and Office
- Effective verbal, listening and written communication skills.
- Display strong administrative, organizational, technical, and analytical skills
- Must be based in Arizona or Nevada
Compensation and Benefits:
- Salaried Position
- Company profit sharing
- Annual bonus potential based on goal achievement
- Accrues 10 days Paid time off per year
- 9 Paid Holidays and 2 Paid Personal Days per year
- Paid Sick Time
- 401K with employer match
- Medical, Dental, Vision, Employee Assistance Program
- Life Insurance
- Flexible Spending Account, Dependent Care Spending Account
- Rental Discounts
MG Properties is committed to enriching lives. We are an Equal Opportunity Employer and drug- free workplace. All individuals are encouraged to apply.
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