About Ephemeral

We're on a mission to create a world where every body is a canvas for limitless self-expression. In 2021, after 6 years of research and development, we launched the world's first and only made-to-fade tattoo that lasts a year. With our technology and our experiential Ephemeral Studios, we are making it possible for anyone to wear a tattoo that changes as they change. Read more about us in Bloomberg, Forbes, Vogue or The Cut.

Despite being a 12,000 year old consumer category, tattooing has seen little innovation, while continuing to be held back by stigma and permanence. At Ephemeral, we see tattoos as an empowering, beautiful and creative way to express your identity. We dream of a day when tattoos become the number one form of global self-expression.

We are looking for teammates that share this passion and are excited by the prospect of building without a playbook, are undaunted by big audacious ideas and are committed to teamwork.

Why You'll Love Working at Ephemeral

We are creative – We see problems as opportunities for innovation, love when playbooks don't exist and push the boundaries of what's possible.

We are owners - Leadership is expected at every level at Ephemeral, during good and bad times.

We are caring - Our priority is the physical and mental well being of our customers and teams. We work to earn trust by taking care of them in every interaction.

About the Team

The Customer Experience team is the heartbeat of our studios. The CX Team supports day-to-day operations ranging from client outreach to artist support, and provides best-in-class client experiences in-person, digitally, and via phone. The CX team guides our clients through their entire journey including appointment outreach and management, all while supporting Artists with station setup, breakdown, and aftercare. The team knows the ins and outs of how the studio operates and is tech-savvy and business-oriented.

About the Role

We are looking for a Senior Studio Customer Experience Associate to deliver world-class service to our clients while bringing a seasoned eye to studio operations. The Senior Customer Experience Associate role is that of a mentor who can bring experience and guidance to the Customer Experience Associate role, and team. Best of the best, the Senior Customer Experience Associate is at the vanguard of the CX Team, supporting the Studio Leader in shaping the customer experience.

At Ephemeral, we value ownership, fearlessness, creativity, and those that value diversity of experience, background, and ideas.

You're excited about this opportunity because you will…

• Act as a resource for CX Team members, offering knowledge and guidance on Studio matters where possible.
• Provide advanced administrative studio support, including but not limited to building appointment drops, monitoring and replenishing studio supply inventory.
• Provide second-tier client management, facilitating VIP client visits, and resolving complex and escalated customer service issues.
• Support the rollout of new growth initiatives.
• Mentor the CX Team and Artist team through ongoing training or any updated changes to systems or processes.
• Assist in the onboarding of new team members.
• Provide specific, positive/constructive peer-to-peer feedback when needed.
• Use your stellar customer service skills to lead by example, acting as the first point of contact for questions from team members as the first point of contact for team members with questions about customer interactions.
• Engage your curiosity as you learn more about our systems and how we deploy them and offer feedback based on your experience.
• Welcome new team members to Ephemeral, show them the ropes and - using feedback - continue to build an amazing on-boarding experience.
• Learn and grow from the best vantage point in Ephemeral and expand your skills through growth projects executed in the studios.

We're excited about you because…

• You have 2-3 years experience in a customer-facing role.
• You have a passion for top-notch customer service and a general love of working with other humans.
• You have a desire to cultivate and share best practices with your team.
• You are energized by a fast-paced environment.
• You have a working knowledge and a comfort level with technology.
• You have the ability and desire to work non-traditional hours, including evenings, weekends, and holidays.

Nice to Haves

• Startup experience is a plus.
• Comfort with/interest in social media content creation.

Our Commitment to Diversity and Inclusion

Ephemeral Tattoo is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.