Senior Software Engineer (Backend) - Customer Care Team

Full Time
Boston, MA
Posted
Job description

At Flexcar, we provide customers with the flexibility of having a car of their own without the hassles of traditional car ownership. Convenient and affordable, Flexcar is here to disrupt a multi-billion-dollar industry by providing customers with a better alternative to leasing and ownership. We're growing rapidly and looking for top software talent.

The Customer Care Engineering Team is a team of backend engineers responsible for designing and building a software platform to support the Customer Care Team. By streamlining the customer's interaction with our Care Team, you will help improve the overall customer experience.

As a Senior Software Engineer, you can expect to own and solve complex problems dealing with all aspects of the Flexcar software ecosystem. You will bring technical leadership to this growing team by leading system design, establishing best practices and providing mentorship to teammates.

What you'll do:

  • Work collaboratively with Customer Care leaders, Product Managers and other Engineers to devise creative solutions that will make the customer facing representatives' jobs easier.
  • Design, implement and deploy services within the core Flexcar product to streamline integration with Customer Care tools.
  • Evaluate and integrate with third party solutions.
  • Design and implement custom tools or scripts.
  • Dive deep to understand technical and product complexities and simplify into straightforward, easy to maintain software.
  • Don't settle for good enough, share and develop best practices with your team and partners.
  • Act as a customer advocate and as a leader in everything you do.
  • Hybrid work schedule (3 days onsite per week)

What drives success for this role:

  • 5+ years of production experience writing code on the JVM platform (Java/Kotlin).
  • 5+ years of production experience with microservices, SQL/NoSQL, and RESTful endpoints.
  • Expertise to cloud-based architecture and best practices
  • Experience with JavaScript, TypeScript, Docker/Kubernetes, and AWS Cloud.
  • Experienced with DevOps, CI/CD, SDLC, and testing best practices.
  • BS in Computer Science or equivalent.

Tech Stack:

  • Web services are written in Typescript and JVM languages
  • Frameworks: Spring/Boot, Hibernate
  • Databases: PostgreSQL
  • Messaging systems: Kafka
  • Kubernetes/Docker
  • AWS infrastructure (e.g., KMS, Parameter Store, S3, RDS, EKS, ECR)

What you'll love about being a Flexster in Engineering:

  • You'll get to come to work every day knowing that you're contributing to the success of the world's leading car-sharing network
  • You'll be joining a collaborative, diverse, passionate team of Flexsters
  • You'll get to work in a flexible work environment that is innovative and resourceful
  • At Flexcar, we encourage new tools and ideas- your opinion always matters!

What tops off the tank:

  • Competitive Medical, Dental, Vision, Life and Disability Insurance and other voluntary benefits
  • Generous paid time off, including holidays, vacation, personal, sick, volunteer and Parental Leave options
  • Tax-free benefit for public transportation or parking expenses
  • 401(k) Retirement Plan with company matched contributions
  • Community involvement opportunities

Who are we?

Flexcar empowers all walks of life the flexibility to have a car of their own without the hassles of traditional car ownership. Convenient and affordable, Flexcar is here to disrupt a 110 Billion dollar industry by providing customers an alternative to car-sharing, leases, ownership, and car rentals.

Flexcar is rapidly growing and we want you to be a Flexster. Our special team is passionate, kind, collaborative, driven, and all-in on building the next automotive game-changer from the ground-up. This truly is an amazing opportunity to not only contribute your talents as a team-member, but also to help build the future Flexcar.

The extra mile:

We encourage Flexsters to bring their whole selves to work - unique perspectives, personal experiences, backgrounds, and however they identify. We are proud to be an equal opportunity employer – M/F/D/V.

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