Job description

Join An Award Winning, Respected, Growing IT Firm

READ THE ENTIRE POSTING, OTHERWISE YOU WILL MISS A REQUIREMENT WHEN APPLYING.

ManagePoint was established in 2003 as a Technology Management Firm dedicated to helping business owners and executives in operating a small or medium size business, enjoy Stress Free IT by delivering computer support and IT solutions that just plain work.

For over a decade we have helped numerous clients in Milwaukee and surrounding areas lower their business risks, improve efficiencies and increase profitability. Along the way we’ve been awarded as one of Milwaukee's Top 3 Best Rated Managed IT companies in 2021 and ranked #88 on the MSP501 list from Channel Futures in 2021.

We like to surround ourselves with great local businesses with which we can build a friendly and professional relationship. Our technical team has over a century of experience combined in their trade and most importantly – love people.

ManagePoint is partnered with the best technology and Internet companies in the world, and when coupled with our team, delivers the best solutions to meet all the Information Technology needs for Milwaukee area businesses!

We have great incentives! A focus on work-life balance and a fun family like team atmosphere! Apply today!

Looking for a local computer geek/genius, eager to kick their IT career into hyperdrive with an award-winning and fast-growing IT firm.

This role is a chance for you to ‘Level Up’ and hone your skills and expertise in technology, problem-solving, cybersecurity and customer service. The position will have you talking with people all day, therefore candidates must be great on the headset, capable of training and assisting as well as building trusting relationships with other humans.

This Level III System Engineer role will have you top-ladder on the escalation scale for your team, so a love of mentoring and a bit of patience will lead your clan to success.

Work-life balance is cultivated on our team, and benefits are plenty; including the assistance to continue your technical training and certifications with a lot of room to grow internally to ‘expert’ ranking.

If you are interested, please respond and make sure to include the quote, “To boldly go where no man has gone before.” on your cover letter. If you are chosen for an interview – you will be required to complete a technical assessment exam and a fulfilling conversation full of humor and water cooler chatter with our CTO.

Essential Duties

• Leads the day-to-day operational support for server, storage or network infrastructures.
• Builds, tests and deploys infrastructure, software and platforms meeting clients’ needs and specifications.
• Assists in planning and implementing changes to infrastructure with the goal of adding functionality and/or enhancing performance.
• Performs storage and server data backup, data migration and disaster recovery operations.
• Performs software and operating system upgrades and track system licensing.
• Assists in creating policies for security settings or access permissions for groups and individuals on behalf of our clientele.
• Provides second escalation point to the technical support (help desk) team by working directly with users to troubleshooting problems related to network or infrastructure performance.
• Documents advanced procedures and troubleshooting procedures related to systems/networks software and hardware.
• Leads the routine maintenance of client infrastructure, software and services.
• Works with vendors, consultants, contractors, and IT personnel from client companies to plan projects, change control and strategic growth.
• Provides technical guidance and assistance to Technical Support Specialists.

Required Qualifications

• 5 – 7 years of experience working in an MSP environment or corporate environment with multiple sites.
• 2 or more years of experience performing system engineer functions (requirements management, validation & verification test plan management, change control, product lifecycle management, etc.)
• Proven Advanced knowledge of and experience working with Microsoft 365 and Office 365, Microsoft Active Directory and Azure AD, Microsoft Server, Linux Servers, VMware Servers, designing & implementing hardware and software based BDR solutions.
• Proven basic knowledge of and experience working with VMware clusters, SAN and storage appliances, managed switches, firewalls, managed wireless networks, Microsoft Azure

Personal Attributes Required

• Demonstrate ability to identify and resolve problems in a timely and efficient manner through our testing process. This determined though a hands-on test performed at ManagePoint’s Headquarters.
• Demonstrate ability to communicate effectively with customers and ManagePoint peers
• Prove superior writing and oral communication skills
• Prove desire to keep current with technologies relevant to business
• Prove ability to manage difficult customer situations, respond promptly to the customer needs and solicit customer feedback to improve service
• Desire to champion new technologies in business environments
• Willingness to adapt to changes in the work environment
• Manage competing demands and able to deal with frequent change, delays or unexpected events
• Own a reliable vehicle for travel to client sites with valid driver’s license and current vehicle insurance
• Be available at times to work off hours for customer migrations, upgrades and technical issues
• Willingness to commit to a personalized milestone continuing education plan

Preferred Qualifications & Personal Attributes

• 3+ years proven experience working with the following products:
• Apple phones and computers
• Fortinet Firewalls
• Datto
• Cisco switches
• HP Aruba switches
• Ubiquiti wireless
• Microsoft Azure and Office 365
• Dell EMC Computers, networking & storage solutions

Job Types: Full-time, Part-time

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Experience level:

• 7 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Weekend availability

Work Location: Hybrid remote in Wauwatosa, WI 53226

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