Senior Technology Analyst
Full Time
New York, NY 10001
$40 - $46 an hour
Posted Today
Job description
Job Description:
Pay Range: $40/hr - $46/hr W2
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision as well as 401K contributions.
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- Lead or participate in initiatives and projects within technology operations.
- Contribute to planning related to technology operations projects or deliverables.
- Analyze moderately complex technology operations issues which require in depth review.
- Review and approve release change documents.
- Execute and oversee production deployments, including but not limited stop and start job, updating processing tables, and write script.
- Plan and design, document and enforce escalation policies and procedures.
- Provide activity, progress and status reports to management and keeps management posted of any critical issues.
- Provide accurate problem identification, ticket documentation, customer and vendor dialogue.
- Troubleshoot and triage job failures and work closely with AD / Production support and vendors to drive towards root cause identification and resolution.
- Act as a subject matter professional on research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departments.
- Improve deployment processes and tools; architecture, design and day-to-day technical support, scheduling and governance models.
- Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement.
- Contribute to the resolution of complex issues.
- Partner with others to meet technology operations deliverables while leveraging solid understanding of policies and procedures.
- Collaborate with management and teams to handle questions or problems.
- Act as a mentor for individuals.
- 4 plus years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- Needs to have white glove support experience in corporate environment. Must have strong technical expertise, supporting either Cisco or Poly video conference
- endpoints and Crestron and other A/V gear. Must possess excellent business acumen and executive level support experience and be able to maintain a flexible schedule.
- Must be comfortable troubleshooting Crestron control and audio DSP systems and be able to resolve issues with integrated video conference equipment while meetings are
- in progress when possible. Candidate should have experience with management applications (i.e. TMS/CMS/CUCM/Control Hub/Crestron Fusion). Installation experience a plus.
Pay Range: $40/hr - $46/hr W2
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision as well as 401K contributions.
#LI-TW1
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