Job description
The Customer Service Advisor is the contact person responsible for creating an excellent guest experience during their service visit. From the time the vehicle drives on the property, to when the keys are safely handed back, this position is responsible for ensuring each individual customer has a tailored service recommendation, product and/or service explanation to customer and communication of any special circumstances that impact the overall satisfaction. This role is part of an integral team that caters to providing all our customers' excellent service. This person is also a critical link in building sales and gross profit within the store. The CSA will receive Honda training and provide direction where guest satisfaction is concerned.
- Provides and ensures excellent, professional care for all automotive services available.
- Provides and ensures a positive consultative approach during the check-in process.
- Ensures we accurately capture the guest's product needs and provides updates throughout the entire process.
- Must be a team player that encourages collaboration;
- Gives impartial advice to ensure guests are aware of manufacturer-recommended service needs are met.
- Deliver quality service at all times.
- Carry out other duties and projects necessary for the position.
Job Requirements/Competencies:
- Basic computer skills for accurate data entry.
- Communication skills required to assist customers.
- Organizational skills to complete tasks in a timely manner.
- Weekend work and some holiday work required.
- Have a valid driver's license and be able to drive a vehicle.
Education/Experience:
- High school diploma with 2 years of customer service related experience; bilingual is a plus.
Job Type: Full-time.
- Customer Service: 1 year (Preferred).
Education:
- High school or equivalent (Required).
Work authorization:
- United States (Required).
Work environment:
- Store / Shop – Service Area.
About SoCal Honda Powersports:
SoCal Honda Powersports is the newest Honda Powerhouse and we are also the largest Honda exclusive PowerSports dealership in Southern California. Our dealership is in Carson, CA, near Lakewood, Long Beach, Marina Del Rey, Manhattan Beach, Redondo Beach, Huntington Beach, Torrance, Gardena & the other surrounding areas around Los Angeles and Orange County. We carry a complete line of Honda PowerSports products and accessories. Our huge Honda powersports parts & accessories department provides a vast selection of products to help make your riding experience the best. We have a state of the art service department with knowledgeable staff to keep your bike maintained and keep you riding.
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