Crane Engineering is an innovative fast-growing organization. We are a leading provider of field service, pumps, valves, filters, other fluid handling equipment to a broad range of industries. For over 80 years we've been providing our customers with fluid processing know-how. Working with the world's top fluid technology manufacturers, we bring our customers groundbreaking ideas that make a real difference in performance and help reduce total cost of ownership.

We are a family-oriented Midwest based company in Wisconsin, Minnesota and upper Michigan. As a result of our tremendous growth, we have a need for a Service Coordinator.

A company’s success starts with its team members. An individual’s success starts with the right career opportunity. Be Ready to Be Empowered!

Our mission is to help customers succeed. To achieve our mission, we’ve instilled a culture and environment that encourages new ideas, promotes experimentation, and inspires innovation. Crane Engineering team members impact the organization’s success and are recognized for creating “WOW!” customer experiences.

Mechanical aptitude and background are a must for this role. The Service Coordinator is responsible for processing customer orders and responding to customer inquiries regarding pumping services offered. The Service Coordinator will also offer solutions to ensure customer satisfaction and future pumping service sales. Successful Service Coordinator of pumping services will have a solid understanding of pumping product and service offerings, achieve sales goals, and take responsibility for the service order management process.

What You Get To Do

• Communicates to internal service team members on pertinent details of sales transactions.
• Assists customers and internal service team members with alternative equipment, parts, and instrumentation and/or service options.
• Answers customers' service questions about products, prices, availability, and credit terms.
• Contacts current and prospective customers to explain features and solicit service orders.
• Estimates prices, credit or contract terms, warranties, and delivery dates.
• Consults with clients after sales or contract signing to resolve problems and to provide ongoing support.
• Arranges and directs delivery and installation of products and equipment.
• Monitors market conditions, product innovations and competitors' products, prices, and sales.
• Negotiates details of service contracts and payments with assistance and prepares service sales contracts and purchase orders.
• Includes pertinent peripheral quotes on equipment, parts, instrumentation and/or services.
• Demonstrates developed skills to handle RFQs and order process assisting service team members.
• Provides technical information in conjunction with service team members, if required, to select equipment, parts and/or services that will better satisfy customer's needs.

What We Need From You

• High school diploma or equivalent; Associate degree in a related field preferred
• Minimum of 1 - 3 years related experience and/or training; or equivalent combination of education and experience, sales experience preferred
• Mechanical aptitude and background a must
• Ability to interact professionally with a focus on customer service and increasing sales
• Ability to multi-task in a fast-paced environment
• Works well under pressure
• Strong customer service and time management skills
• Strong written and verbal communication skills
• Proficient knowledge of Microsoft Outlook, Word, and Excel

We Are Winning When

Our expectations are that team members demonstrate our Core Values.

• Integrity & Respect – Work with the highest ethical standards, interact openly and directly, honor our commitments and value diversity of styles, roles, and perspectives.
• Teamwork – Actively collaborate with others to solve problems and create opportunities. Devote ourselves to the team’s and others’ success.
• Customer Focus – Make customers the starting point for everything we do. Understanding what they want and expect from us will enable us to earn their loyalty.
• Excellence & Innovation – Continuously elevate our expertise and knowledge to strengthen our competitive advantage; and always look for ways to apply breakthrough ideas.
• Passion & Energy – Bring passion and energy to our work so that we are “energy givers”, enabling us to own and pursue objectives in spite of obstacles and adversity.
• Fun! – Enjoy what we do and have fun with each other – celebrate a job well done… “25% more fun”.

Benefits and Team Member Perks

• Positivity, cohesiveness and celebrating a job well done!
• Competitive compensation and benefits structure within a values-driven culture
• Work-life balance; generous paid time off program including paid holidays; ability to participate in Flexible Workplace arrangement
• Comprehensive health insurance coverage
• 401k with generous company match
• Intuitive health and wellness program that rewards participation
• Community involvement and volunteering opportunities
• Career advancement through our Career Tracker program
• Continuous learning through our talent learning management system – Crane University
• This is a full-time position. Core hours Monday – Friday; 7:30am to 4:30pm

Apply today and join the team!

Crane Engineering is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status, disability, or any other characteristic protected by law. Crane Engineering also participates in E-Verify to verify identity and employment eligibility.