Job description
Role Summary
Shift Leaders are responsible for creating Raving Fans. Their responsibilities include:
Must obtain Food Handlers Certificate within the first 5 days of employment.
General Responsibilities
Requirements
Shift Leaders are responsible for creating Raving Fans. Their responsibilities include:
- Execute operational excellence– Develop trust with guests through meeting the Quality requirements all day every day.
- Deliver 2ndMile Service– Ensure guests feel cared for by going above and beyond expectations.
- Activate Emotional Connections– Strengthen relationships with guests and the community.
General Responsibilities
- Shift Leader responsibilities include:
- Opens and closes the restaurant
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- Count and verify drawers
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- Develops Team Leaders
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- Directs our shifts
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- Identify, analyze, and solve issues that arise in a fast-paced environment
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- Maximizes productivity in the restaurant– Makes sure that every area of the restaurant is running efficiently
Requirements
- Available to work a minimum of 35 hours per week
- Understand the expectation of Chick-fil-A customer service standards and operational excellence.
- Great attitude
- Hard working
- Dependable
- Honest
- Demonstrate leadership attributes
- Team-player
- Positive attitude & role model
- Responsive to team’s needs
- Takes initiative
- Works to serve others
- Motivated to grow and to learn
- Great verbal communicator
- Outgoing/friendly/patient
- Desire for ongoing training/education
- Detailed & keenly observant
- Passion for procedural discipline
- Able to lift 40 - 60 pounds on a consistent basis
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