Slots Guest Services Representative - Aria
Job description
PRIMARY PURPOSE:
The primary responsibility of the Slots Guest Services Representative is to enhance the guests Slot experience by assisting with property and slot related questions, slot machine payouts and enrollment to MGM Resorts International Rewards Program. Be able to complete required Regulatory and Federal Tax paperwork and appropriately validate guest age using government issued ID's. All duties are to be performed in accordance with Gaming Regulations and department property polices, practice and procedures.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Pays slot machine jackpots and completes the required paperwork neatly and accurately, IRS W2G/1042‐S forms.
- Enroll guests into the MGM Resorts International Rewards Program following established guidelines and by verifying government issued guest ID, age and using property enrollment devices.
- Assists guests needs for ay property or slot related questions they may have.
- Maintain an organized and clean slot area paying attention that slot machine chairs are pushed in, and slot guests are receiving personalized service.
MINIMUM REQUIREMENTS:
- High school diploma or equivalent
- Work varied shifts, to include weekends and holidays.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Ability to sit/stand for long periods.
- Possess math skills to make change with coin and currency
- Professional appearance and demeanor
- Able to effectively communicate in English, in both written and verbal forms.
- Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.
- General knowledge of mathematical skills including addition, subtraction, multiplication, division, and money handling
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