Job description

About Upstart

Upstart is a leading AI lending platform partnering with banks and credit unions to expand access to affordable credit. As we transitioned to being a public company, we’re now poised to leverage our domain expertise and revolutionize every aspect of lending and credit risk evaluation. We’ve recently expanded our offerings to include automobile refinancing and we plan to take on more verticals as the business grows.

By leveraging Upstart's AI platform, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates, while simultaneously delivering the exceptional digital-first lending experience their customers demand. Upstart's patent-pending platform was the first to receive a no-action letter from the Consumer Financial Protection Bureau related to fair lending. Upstart not only supports a large remote workforce, but also has offices in San Mateo, CA; Columbus, OH; and Austin, TX.

Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!

The Team

Our compliance team plays a critical role in mitigating risk and protecting Upstart’s growth and success. As the Small Dollar Lending Compliance Manager at Upstart, you will be a key partner in driving, managing, and leading the compliance program for our Small Dollar Lending product. Someone that is successful in this role will be a ‘Go Getter’ by partnering in change, re-defining policies and improving internal practices. You’ll develop relationships of trust within the organization so that your role is a value add for business partners across Product, Operations, and Engineering. You will be an integral part of the conversation when new product features or processes are developed versus getting involved after the fact. You will have a seat at the table to advise on strategic decisions and your input will help shape the borrower experience. If you have previous compliance management experience and share our passion for consumer protection this could be the role for you.

Position Location - This role is available in the following locations: Remote #LI-REMOTE

Time Zone Requirements - This team operates on the East/West Coast time zones.

Travel Requirements - This team has regular on-site collaboration sessions. These occur 3 days per Quarter at the San Mateo or Columbus office office. If you need to travel to make these meetups, Upstart will cover all travel related expenses.

How you’ll make an impact:
Provide subject matter expertise to Product and Operations teams with respect to compliance policies, procedures and issue resolution.
Perform risk assessments of new product features, designs, and functionality to ensure regulatory requirements are incorporated.
Maintain, review, and operationalize compliance program elements to adequately address the needs of business partners, using data and technology whenever possible to efficiently implement policies, procedures and monitoring activities.
Analyze, design and implement processes to allow for effective compliance oversight
Conduct compliance monitoring activities and manage remediation efforts.
Interface with investors, lending partners, and regulators during audits and exams.
Maintain a deep and up-to-date knowledge of Upstart’s current and future product offerings, and compliance related issues that could face Upstart.
Identify gaps and/or requirements needed to support program oversight and reporting
Regularly report to senior management on compliance issues, recommendations, and progress.
Proactively work with the business unit to come up with creative solutions to mitigate regulatory risk

What we’re looking for:
Minimum requirements:
7+ years compliance, legal or regulatory experience in financial services with proven knowledge of consumer protection regulation including working knowledge of applicable laws including; ECOA, FCRA, TILA, EFTA, GLBA, and related state laws
Prior experience in operationalizing a compliance program including product development, delivering and testing compliance requirements, and issue management.
Superior communication, organization, project management, and interpersonal skills with demonstrated decision-making capability while dealing with competing interests
Strong commitment to ethics and exercises good judgment

Preferred qualifications:
Self-starter mentality with the ability to work well under pressure and a strong sense of personal accountability and ownership
Strong intellectual curiosity
Adaptable and flexible to changing priorities and situations
Flexibility and willingness to learn and take on new evolving responsibilities
Bachelor’s degree or relevant work experience
Spanish language proficiency is a plus.

What you'll love:
Competitive Compensation (base + bonus & equity)
Comprehensive medical, dental, and vision coverage
Personal Development and Technology & Ergonomic Budgets
Life insurance and disability benefits
Clubs and Activities (Game Nights, Fitstarters, Superwomen, Book Club, Investing Club, Money Discussions, Photography Club and Basketball teams)
Generous vacation policy
401(k) and Employee Stock Purchase Plan (ESPP)

The minimum base pay for this position in Colorado is $112,000 + bonus + equity + benefits. Base pay may vary depending on job-related knowledge, skills, and experience. This information is provided in accordance with the Colorado Equal Pay Act. It is specific to Colorado and may not be applicable to other locations.

#LI-MidSenior #LI-REMOTE

Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together.

https://www.upstart.com/candidate_privacy_policy

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