Job description

Systemedx Inc. is a growing healthcare technology firm that powers a complete electronic medical record and practice management software package for medical practices. Our number one goal is customer satisfaction.

We currently have a Full-Time Monday thru Friday position available in Cullman. The Software Analyst will provide application support to our clients including user assistance in navigating the system, as well as resolving technical issues related to the system itself. By maintaining frequent voice and email contact with clients, the software analyst manages our clients' expectations and experience in a way that results in high customer satisfaction. This is a technical entry-level position groomed for future growth with the company and a degree is not required.

Essential Functions:

• Provide telephone and email support to our clients including user assistance in navigating the system, as well as resolving technical issues related to the system itself
• Create and maintain case documentation for open client incidents, including a complete description of the problem, what actions have been taken, client impact and next steps
• Perform QA testing, root-cause analysis, develop logical conclusions, and suggest appropriate workarounds
• Setting client expectations and managing sensitive client situations
• Any other duties as applicable to the position

Specific Job Skills

• Must be able to work in the office during set office hours
• Capacity to function and multitask in a fast-paced environment
• Ability to listen to instructions and follow them without repetition
• Excellent problem solving skills
• Required understanding of project management principles

Benefits

• Paid vacation time, sick time, and holidays
• Quarterly bonus system
• Medical, dental, and life insurance

Potential Growth Opportunities

• Software Analyst - Tier 2
• Project Manager
• Programmer - Tier 1

*Applicants must be currently authorized to work in the United States on a full-time basis.

Job Type: Full-time

Pay: $13.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Vinemont, AL 35179: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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