Job description

Position Summary

The Specialist assists in daily operations in the Arena for events and building coverage, room/event preparation, and responding to client inquiries as directed. Duties also include providing assistance in organizing and preparing documents and other tasks assigned by the supervisor. Weekend and evening hours are required.

Description of Duties

Operational Support

• Assist the supervisor in daily operations.
• Provide daily inspection of all events set up and ensure all requested services are in place. Monitor status of events in progress to ensure smooth operation and lack of conflicts.
• Assist in the coordination of selected events; inform client of event services, arrange with client for room set up, food and technology services.
• Respond to daily issues including room conflicts, client needs and building maintenance issues.
• Notify Manager of any issues that could affect an event including but not limited to building, cleaning or vendor issues.

Documentation

• Assist the supervisor for invoice preparation, payment collection, and accounting for all receipts.
• Maintain invoicing information, track payment and perform follow-up for non-payment.
• Prepare all client billing and maintain billing data.
• Generate and maintain monthly group usage and revenue reports.
• Other duties and responsibilities as assigned by the supervisor.

Minimum Qualifications

Education:

• Associate’s Degree; or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.

Experience:

• Two years of related experience.
• Working experience in a busy, customer service oriented position desirable.
• Experience in educational environment preferred.

Knowledge Abilities/Skills:

• Outstanding communications skills.
• Strong interpersonal and organizational skills with the ability to develop effective working relationships with internal and external clients.
• Computer literacy skills at an intermediate level with the demonstrated ability to utilize and apply Microsoft Office Outlook, Word, Excel, and PowerPoint as well as specialized software programs and computer applications.
• Ability to learn and apply office practices, procedures, policies, and regulations that are essential to the position.

Preferred Qualifications & Special Considerations

Knowledge of Monmouth County and its communities.

Must be able to stand for long periods of time. Must be able to bend, reach, stoop and crouch, sometimes in a secured and confined space. Must be able to work weekends and nights depending upon schedule. Must be able to push, pull and lift a minimum of 50 lbs. Must be able to work a flexible schedule.

Job Type: Full-time

Pay: $43,655.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• On call
• Weekend availability

Ability to commute/relocate:

• Lincroft, NJ 07738: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Events management: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location

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