West Creek 8 (12080), United States of America, Richmond, Virginia

Sr Risk Associate

The Platforms Operations Well Managed team provides a strategically positioned offense, designed to strengthen the “well managed” muscle across Platforms and fuel sustainable innovation by offering centralized support across multiple dimensions of risk mitigation activities including Control Governance & Transformation, Issue & Event Management and Insights & Process Engineering.

As a Sr Risk Associate performing Event and Issue Management, you will work among a talented team of individuals who provide dynamic risk-centered solutions, guiding business partners through the disposition, discovery, containment and recovery of process and platform breakdowns. You’ll have an opportunity to contribute to exciting work that will make a difference, driving sustainable solutions for process excellence, risk mitigation to deliver on the Platforms mission to keep 100% of Customer promises.

Specific responsibilities include, but are not limited to:

• Provide project management for Issue and Event management execution through established processes and standards to mitigate risk to company and ensure optimal customer recovery

• Partner with Legal and Compliance to deeply understand exposure from breakdowns to provide guidance to the business

• Guide root cause analysis to ensure the breakdown is fully understood to influence sustainable containment plans in order to prevent similar future breakdowns

• Coordinate, influence and negotiate priorities with partner dependencies to ensure event goals/timelines are met; escalating when appropriate

• Streamline interactions with the business related to breakdown enhancement, event progress and process improvement opportunities

• Training of teammates and others as necessary

• Building strong relationships to effectively collaborate with key stakeholders and ensure delivery of commitments

• Maintaining performance that aligns with quality and production metrics

A successful candidate will have:

• A deep understanding of Capital One Enterprise Risk Management Standards, tools, playbooks and systems to document the risk and resolution as required;

• Demonstrated outstanding communication, relationship building

• Exceptional collaboration skills necessary for interacting with key stakeholders at all levels across the company to manage, inform, and influence outcomes

• Strong judgment and critical thinking skills

• Process and project management experience with excellent organization and planning skills

• Capacity to deliver quality work, multi-task, and focus on priorities in a dynamic environment

• Strong problem identification, resolution and analytical abilities

Basic Qualifications:

• Bachelor’s Degree or Military experience or at least 3 years of Project Management experience

• At least 2 years of Operations, Financial Services Compliance or Risk Management experience

• At least 2 years of experience in Process Management

Preferred Qualifications:

• 3+ years of experience in management of multiple projects concurrently in an autonomous environment

• 3+ years being a Subject matter expert in designated Risk Methodologies and corporate risk practices

• 5+ years of related operations management or risk management experience

• 6+ years of experience as a Risk Event and Issue Manager

• Project Management certification

• Process management training (Six Sigma, BPM, Lean)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).