• Assists Manager, PFS and Director, PFS in the general operational activities of the Patient Financial Services Department.
• Obtains information regarding payor requirements from various sources and acts as a resource for staff regarding payor changes and updates.
• Collaborates with various departments as directed to facilitate timely submission of claims to insurance carriers.
• At the direction of management, collaborates with Case Management, Managed Care, Revenue Integrity and clinical departments to address, appeal and reduce denials.
• Works claims to provide support for billing teams.
• Investigates anomalies in payments/denials and makes recommendations to management.
• Works with management team to assist in the implementation of required or desired payor charges and technology to improve department efficiency and/or cash flow.
• Assists in preparing monthly analysis and reporting for senior management.
• Works reports as directed
• Responsible for timely completion/monitoring of employee time cards on a bi-weekly basis
• Monitors Performance of HB- EPIC Workqueues as directed by Patient Financial Services Management
• Monitors Workflow for PFS initiatives such as the move onto a Centralized Clearinghouse i.e Change Healthcare
• Work in conjunction with Patient Account Specialist to provide training and education to new and existing staff
• Assist in performance evaluation objectives and the onboarding of new Patient Account representatives
• Ensures PFS Employees meet quality metrics as established by management, such as claims worked, actions taken, and account notes

Education:

Bachelor's degree required

Work Experience:

Three years’ supervisory experience in a healthcare setting

Three years’ experience within a Patient Accounts/ Patient Financial Services Department

Required Knowledge and Skills:

• Highly competitive compensation
• Excellent benefits package and rewards program
• 403(b) retirement plan with company match
• 401(a) retirement plan with employer contribution
• Life Insurance
• Tuition Reimbursement Program
• Profit Sharing Program
• Growth Opportunity and Workforce Development Initiatives
• Continuing Education / Onsite Training
• A warm, welcoming company culture based upon mutual respect and a collaborative goal of providing excellent patient care
• Concierge Services with Work & Family Benefits
• Magnet recognized healthcare facility