Job description
We're Topaz Labs, an AI tech company that builds one-click image and video quality software with deep learning. Over 1M photographers and designers trust us with their work, including teams at Apple, Netflix, NASA, and more. We've processed over 1 billion images, achieved 1000% revenue growth in the last 4 years, and we're just getting started.
About us
Rocketship growth and opportunity for impact ($3M $35M revenue in four years), we have over 1 million customers (including companies like Apple, NASA, Netflix) have used us for over 1 billion photos. Our tech has been covered by Fast Company, The Verge, Engadget, Mashable, BBC, and more. We have a world-class team that executes quickly, obsesses about the customer experience, and promotes from within. We're a profitable company with infinite runway.
About the role
As we continue to grow, we are adding a support contractor to work a Saturday-Tuesday schedule, to help cover increased customer needs. We're looking for a smart and motivated Support Coordinator who can:
1. Help customers succeed with Topaz Labs photo and video applications through answering questions, screenshares, and video snippets.
2. Proactively identify opportunities to improve the customer experience.
This is a true cross-functional role that will give you a masterclass in how a world-class team builds a high-growth tech product. Depending on how well you do, there are opportunities for contract-to-hire for those already in or willing to relocate to Dallas, Texas.
About you
- Willing to work a schedule that includes Saturday and Sunday
- You think from first principles and focus on the core issues
- You have an unusually strong work ethic
- Have an interest in photography, photo editing and/or video editing
- Preferred: you've read Delivering Happiness, Made to Stick, or Setting the Table
Do you meet most but not 100% of the above? We’d still like to hear from you–we are passionate about developing a diverse team and culture, so please apply if you’re interested!
The top "soft skills" we’re looking for from our next Support Coordinator are a strong work ethic, systems-level thinking, and strong desire to make an impact. This is a unique role for someone who wants to learn from the firehose of what it takes to build a high-growth tech company, and rapidly grow in responsibility and ownership.
Compensation consists of base pay plus performance incentives.
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