Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid. Having avoided more than 9 million tons of CO2 in FY 2021 and committed to achieve carbon neutrality by 2030, Landis+Gyr manages energy better – since 1896.
With sales of USD 1.5 billion in FY 2021, Landis+Gyr employs around 6,500 talented people across five continents.

Position Summary:

This leadership position is accountable for ensuring customer satisfaction and company profitability by leading and growing Landis+Gyr’s Premium Support and Professional Services business. The position will be highly involved in strategy, planning, and selling the value of these lines of business to existing customers, developing proposals and contracts, and directing and/or overseeing implementations/engagements. Additional responsibilities include day-to-day oversight and management of any dedicated PS personnel assigned to specific customers.

Key Responsibilities:

• Act as Lead Landis+Gyr interface for all participating customers in a Premium Service offering including management of services contracts.
• Effectively interact with all levels of the customer organization to whom Landis+Gyr delivers its services.
• Leads the resolution of process issues to drive efficiencies and ensure Landis+Gyr provides hassle-free service to our customers. Plans for future workload and resource allocation
• Provides leadership, direction, guidance, and coaching for all members of the premium services team (8 direct and 8 indirect)
• Ensure all internal stakeholders are apprised of business status, KPI, issues, and Risks
• Responsible for all technical products and services delivered to customers under a premium services contract (Command Center Upgrades, Smart Grid Services)
• Assist Sales in selling the value of Premium and Professional Services to customer executives.

Education/Experience:

• Bachelor’s degree in a technical field or an equivalent combination of education and experience will be acceptable.
• Minimum of six years of leadership experience is required in a customer-facing capacity.
• 7+ years of increasingly responsible professional and technical experience in managing complex system implementations for utilities.
• Consulting and project management experience is preferred.
• Experience managing a diverse workforce.
• Utility experience highly preferred.

Knowledge/Skills/Abilities:

• Solid P&L expertise and financial acumen.
• Ability to price services at market rates.
• Strong knowledge of the utility industry.
• Strong negotiation skills.
• Strong contract management skills.
• Highly developed customer relationship management skills.
• Strong knowledge of Landis+Gyr technical solution offerings.
• Ability to lead people and achieve results through others.
• Demonstrated organizational, planning, and multi-tasking skills.
• Strong problem analysis, troubleshooting, and resolution skills.
• Strong interpersonal skills.
• Ability to effectively communicate both verbally and in writing to all levels of an organization.
• Ability to work within a matrix organization and lead resources that may not be dedicated to the position’s lines of business.
• Excellent leadership qualities.
• Strong ability to resolve conflicts and diffuse tense situations

On Offer:

• Competitive salary
• Excellent benefits package
• Upward mobility and growth for a performer
• Working with a world leader in helping utilities become greener, more effective, and more efficient

Landis+Gyr is a global leader in energy management solutions, operating in over 30 countries and headquartered in Switzerland. We are thrilled that you’ve considered Landis+Gyr to be a part of your professional journey. As a part of the L+G family, employees are offered a comprehensive and competitive package of benefits including medical, dental, and vision coverage, life insurance, and a 401(k)-retirement plan featuring a generous company match incentive. Additionally, we offer three (3) weeks of Paid Time Off (PTO) as well as eleven (11) paid holidays. We also offer a tuition reimbursement program, optional pet insurance, supplemental medical coverage, and a host of other perks to ensure the health, wellness, and enrichment of our team members.

Pay is in the range of $94,000 - $146,851 per year. The position is eligible for a 401(k) match and consideration for an annual bonus. The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held. All candidates are encouraged to apply.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of personnel classified as such.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you have the drive and enthusiasm to accept this challenge and to work in a very dynamic, cross functional and international environment, we are looking forward to meeting you.

Job Title: Manager, Premium Support & Grid Services

Requisition ID: 18243

Location: Alpharetta, GA, US

Workplace Type: Hybrid

Career Level: Experienced

Date Posted: May 12, 2023