Job description
Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
The Talent Acquisition Manager (TAM) is responsible for managing the delivery of the TAO service to their assigned area of the account (e.g. geographic/hiring segment), ensuring SLAs, KPIs and client satisfaction objectives are met. The TAM manages client stakeholder relationships within their area and communicates the progress and value of the TAO service to them. The TAM has people management responsibility for Talent Acquisition Partners and other on-site Recruitment Specialists within their assigned area and is accountable for their engagement and delivery performance.
Responsibilities:
Required Technical and Professional Expertise
Preferred Technical and Professional Expertise
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
The Talent Acquisition Manager (TAM) is responsible for managing the delivery of the TAO service to their assigned area of the account (e.g. geographic/hiring segment), ensuring SLAs, KPIs and client satisfaction objectives are met. The TAM manages client stakeholder relationships within their area and communicates the progress and value of the TAO service to them. The TAM has people management responsibility for Talent Acquisition Partners and other on-site Recruitment Specialists within their assigned area and is accountable for their engagement and delivery performance.
Responsibilities:
- Accountable for the service delivery to the assigned area of the account, delivering to client SLAs, monthly and quarterly business metrics
- Partners with the Delivery Project Executive to ensure effective client stakeholder management
- Consults with the Delivery Project Executive and client to identify service/system/process/experience enhancements necessary to better align the solution with their desired business outcomes
- Accurately forecast revenue and cost and work to agreed budgets
- Work in partnership with the Recruitment Managers to ensure the on and off-site delivery team members successfully provide required services and consistency in execution to the client
- Accountable for management and/or co-management of the delivery team (including on-site, off-site and Delivery Center resources) ensuring that performance, professional development and engagement is being proactively managed.
- Responsible for the day-to-day leadership and direction of the Talent Acquisition Partners and on-site Recruitment Specialists.
- Develop and disseminate strategic insights from program status reports to client and internal stakeholders on the required frequency.
- Execute against risk, quality and continuous improvement plans
- Obtain high client satisfaction levels with the service to promote positive NPS scores, references and case studies from the account
- Meet weekly/monthly/quarterly production goals and revenue targets
- Participate in client update meetings and represents the service to stakeholders as required.
Required Technical and Professional Expertise
- At least 5 years experience in Staffing, Recruiting, or Account Management in a corporate or professional services environment
- At least 3 years experience managing recruitment teams in a matrix management environment
- At least 2 years experience with Microsoft Office (Word, Excel, PowerPoint)
- At least 1 years experience in Change management
- . BA/BS degree
- 25% Travel Annually
- Fluency in English
Preferred Technical and Professional Expertise
- At least 3 years or significant experience managing remote teams within a matrixed management environment
- Bachelor's Degree
About Business Unit
This job requires you to provide your COVID-19 vaccination status with supporting documentation, where legally permissible.
Your Life @ IBM
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.
About IBM
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location Statement
We consider qualified applicants with criminal histories, consistent with applicable law.
Being You @ IBM
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