Reporting to the Talent Compass Manager, the person in this role will support the Talent Compass team in all aspects of talent knowledge management and case management at RSM US and our affiliates in Canada, India and El Salvador.

The Talent Compass Lead will lead a team of individuals that will serve as the first point of contact for Tier 1 support. The Lead will oversee experienced hire onboarding and be responsible for providing leadership to the Talent Compass team, ensuring case requests are worked to completion and meet the established service level agreements. This position will focus on continuous improvements to maximize efficiencies while providing exceptional, consistent and timely service.

Job Responsibilities:

Provides management and oversight of the Talent Compass Specialists and Senior Specialists responsible for delivering a consistent employee, p manager, and owner experience (from Tier 0 to Tier 1) personalized for the individual’s circumstances.

Manages RSM’s experienced hire orientation program that may include:

• Manages orientation schedule including scheduling facilitators and team members.
• Facilitates orientation.
• Maintains and updates orientation communication templates and content.
• Ensures content is relevant and current working with Talent Management and Communications teams.
• Creates and updates operating procedures as needed.

Oversees and trains team on all aspects of their role that may include:

• Providing insight and perspective into RSM’s total reward programs and policies.
• Gives regular guidance on creating outstanding knowledge articles, best practices and editing with the end user in mind based on the Talent Compass Style Guide.
• Promotes 5 C behaviors including communication skills and capabilities to deliver on our philosophy of “easy to do business with.
• Resolution of queries / requests and escalation paths to other Talent areas as appropriate.
• Resolves and monitors cases including complicated cases that require subject matter expertise.
• Create, review and approve knowledge and agent documents as applicable.
• Review and provides regular feedback and support to the team.
• Exercise’s judgement and take responsibility for decisions and actions in overseeing team.
• Develop a strong knowledge of RSM’s total rewards, policies, department, business units and overall business strategy.
• Other duties as assigned.

Minimum Requirements

• Associates or bachelor’s degree in Human Resources or related degree and/or minimum of 6 years of equivalent experience
• Minimum of 3 years experience in HR related roles
• Minimum of 3 years experience using an HRIS
• Working knowledge of Human Resources, Benefits, Payroll and total reward programs
• Excellent written and verbal communications
• Strong attention to detail and quality
• Ability to handle assignments that are of a confidential and complex nature with considerable discretion, judgment and tact are essential

Preferred Requirements

• Must have a personal reputation for providing superior customer service and building a culture around customer service
• Ability to think strategically and anticipate potential challenges before they occur or escalate
• Ability to deal with own and others’ mistakes and failures in a constructive way
• Ability to work collaboratively with peers internally and external business partners
• Strong follow-through skills
• Proven ability to work with minimal guidance, manage multiple priorities simultaneously, and take initiative even under unfamiliar or ambiguous circumstances
• Excellent interpersonal and written communication skills
• Strong computer skills, including an affinity to learning and utilizing new systems, tools and technology
• Proficient and Microsoft Office product suite
• Outstanding organizational skills that are solution-oriented
• Ability to work well under pressure; meet established targets and goals in a high volume, fast-paced and rapidly changing work environment
• Strong business acumen

Currently, RSM does not intend to hire candidates for entry level positions who will need, now or in the future, RSM sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.

RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.

The firm offers a competitive benefits package, base compensation, and an employee bonus program for eligible roles based on individual and firm performance per program guidelines. Base compensation ranges can be found between the ranges noted below in the posting, and an actual offer can vary based upon on role, hiring location, and qualifications. For additional information on RSM’s total rewards, visit our website at https://rsmus.com/careers/working-at-rsm/benefits.html.

If required by applicable law or client policy, you may be required to be vaccinated for COVID-19 or have an approved accommodation.

You want your next step to be the right one. You've worked hard to get where you are today. And now you're ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you'll move quickly along the learning curve and our clients will benefit from your fresh perspective.

Experience RSM US. Experience the power of being understood.

RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.