Job description
It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!
When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!
The Team Secretary is responsible for taking and directing phone calls and messages, and processing mail. S/he provides administrative support to the Clinical Manager and overall clerical support for the Clinical Team.
Qualifications:
- High school diploma; Associate’s degree or an equivalent combination of work experience and education
- Minimum of one (1) year of progressively responsible administrative assistant/secretarial experience
- Previous healthcare experience and medical terminology preferred
- Well-developed organizational and computer skills; attention to detail with high degree of accuracy
- Well versed in Microsoft PowerPoint, Word and Excel
- Ability to handle physical workload involved and stress of working in a hospice care organization
- Ability to work independently and prioritize multiple tasks under minimal direction
- Self-starter who completes assignments accurately and in a timely manner
- Strong (verbal and written) communication skills, including face-to-face, telephone, and correspondence
- Must be able to interact successfully with patients and families and other agencies, as needed, presenting a positive and professional image
- Able to demonstrate strong ethical base related to mission, including confidentiality, sensitivity, and flexibility
Competencies:
- Must satisfactorily complete competency requirements for this position.
Responsibilities of all employees:
- Represent the Company professionally at all times through care delivered and/or services provided to all clients.
- Comply with all state, federal and local government regulations, maintaining a strong position against fraud and abuse.
- Comply with Company policies, procedures and standard practices.
- Observe Company health, safety and security practices.
- Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
- Use resources in a fiscally responsible manner.
- Promote the Company through participation in community and professional organizations.
- Participate proactively in improving performance at the organizational, departmental and individual levels.
- Improve own professional knowledge and skill level.
- Advance electronic media skills.
- Support Company research and educational activities.
- Share expertise with co-workers both formally and informally.
- Participate in Quality Assessment Performance Improvement activities as appropriate for the position.
Job Responsibilities:
- Provides routine administrative support for the assigned department(s)/Manager(s).
- Coordinates, schedules and sets-up meetings; prepares agendas/meeting minutes and sends group reminders.
- Manages mailings, duplication and dissemination of information.
- Prepares and processes internal and external correspondence.
- Organizes, maintains and updates departmental files and orders office supplies.
- Anticipates the needs of and provides support for the functions of the assigned department(s)/location(s).
- Assists with presentation handouts, overheads, etc.
- Assists with compiling reports.
- Provides phone coverage when needed.
- Performs other duties as assigned.
This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.
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