Be part of an evolving and growing Technical Support team within a SaaS business, with best-in-class technology (hardware & software).




It's an exciting time to be joining as we continue to developer premium level support to our enterprise customers.

• You will be communicating with customers across a number of channels, providing them with first tier technical support by troubleshooting software and hardware issues.
• You will get to work closely with our customers and internal teams to provide the best customer experience possible.
• Also provide training to the end user to enable the customer to troubleshoot in the future.
• Become an active and constructive member of the EROAD team and contribute to creating a culture that is productive, open, honest, professional, innovative, friendly and sustainable.
• Be proactive and identify areas where additional training/knowledge is needed to better enhance the customer experience by increasing opportunity for FCR

About you:

• You will previously have worked in a call centre or help desk environment
• Technology industry experience such as Telematics, SaaS, IoT, and Wireless preferred
• Outstanding customer focus with the ability to champion a business and users view, couple with excellent communication skills
• As a quick learner, you will love keeping abreast of the technology
• You're highly organised and great at balancing multiple systems
• An eye for customer critical details coupled with a strong sense of urgency.

Why EROAD?



EROAD is a fast growing, global business in the tech sector! We are on a journey of trajectory.



Our purpose is simple - we make roads safer and more sustainable for our customers and other road users. Our sophisticated software and in-vehicle technology ensures that fleet vehicles operate safely, minimise environmental impact.


Benefits:



EROAD is genuinely committed to investing in its people, and this is demonstrated through comprehensive leadership development programs, fully paid medical insurance plans, flexible sick leave, peer-to-peer recognition frameworks and regular check-ins on culture, ways of working and Employee Experience. As a global organization, we ensure that we stay well connected with our international team-mates through frequent company-wide communication, learning opportunities and cultural sharing.

We ensure you have the tools, technology, and training to do your best work, and offer flexible work hours to help ensure a healthy work/life balance.


At EROAD, we are going places and we would love you to join us. Submit your CV and Cover Letter today!