Job description

As a Technical Support Analyst for LanguageLine Solutions, you will be responsible for daily management, scheduling, and triage of incoming customer support requests as well as imaging and deployment of desktop and mobile devices. You will be supporting local and remote customers including LanguageLine interpreters, call agents, employees and clients. Our platforms span a diverse Linux/Windows environment as well as numerous cloud solution providers. Mobile devices support includes iOS and Android. We’re looking for “A Players” who are self-motivated, excellent communicators, and are driven to constantly improve systems and processes.

ESSENTIAL FUNCTIONS

 Laptop/desktop imaging, deployments and break/fix

 Printer/hardware and software installs

 Patch Management

 General user support and training

 Mobile device user support and training

 Softphone support

 Active directory and LAN support

 Remote user support

 VPN account setup and support

 Anti-virus management and support

 Research call delivery

 Respond to telephone calls, email and personnel requests of technical support in a timely manner.

 Participate in an on-call schedule and available 24/7, as needed.

 Provide excellent customer service in a challenging environment.

 Support LLS’ Quality Management System (QMS) to continually improve the Division’s processes, procedures and services; and thereby increase efficiency, productivity, effectiveness and customer satisfaction.

QUALIFICATIONS

 A minimum of 2 years’ desktop administration experience in a Dell and IBM environment

LanguageLine Solutions Confidential Information

 Good understanding of Microsoft Windows operating systems, including system installation /

configuration, file system concepts, resource monitoring, user administration, package management,

and process control / management

 Active Directory, LAN and WAN experience

 Microsoft Terminal Service experience

 Mobile device (iOS and Android) and softphone support experience a plus.

 Strong interpersonal and communication skills and able to train users on topics.

 Highly motivated and self-driven, capable of working with little instruction to resolve demanding

tasks, as well as work with internal teams

 Able to work in cold room environments and lift a minimum of 40 lbs

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Schedule:

• 8 hour shift

Experience:

• desktop admin experience in a Dell and IBM environment: 2 years (Preferred)
• Active Directory, LAN, WAN, Microsoft Terminal Service: 1 year (Preferred)

Work Location: One location

blackflymedia.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blackflymedia.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, blackflymedia.com is the ideal place to find your next job.