Technical Support Assistant - Information Security
Full Time
Mattoon, IL 61938
Posted
Job description
Perform the day to day operations, management and administration (hardware/software/appliance) to protect the integrity, confidentiality, and availability of information assets and information technology infrastructures of Lake Land College including but not limited to: firewalls; IDS/IPS; NAC; event log analysis; patch management; anti-virus; perform threat/vulnerability/risk assessments; manage/perform security audits.
- Monitor and resolve trouble ticket issues for the entire institution in a professional and timely manner. Report all unsolvable issues to supervisor.
- Regularly review computer labs to test and maintain hardware and software functionality.
- Assist students and staff with software and hardware questions and issues.
- Install computers and software and assist with the installation of network equipment and accessories.
- Install/reinstall hardware and software as required.
- Create/Maintain scripts/applications as needed.
- Install computers and printers on the network.
- Analyze current issues to find alternatives to improve performance and function of technology.
- Other duties as assigned.
Specific Functional Job Requirements
Education:
Associate's Degree or equivalent required. Related coursework in the field preferred.
Experience:
Personal computers, client operating systems, and common application software. Virtualization technologies and management tools associated with them.
Knowledge:
Current versions of client operating systems, application software, computers, printers, basic network functions, knowledge of registry manipulation required, and virtualization experience preferred.
Skills
Ability to work with a variety of software packages and with different hardware configurations. Good debugging and analytic skills required.
Personal:
Ability to work with others, good communication skills, and problem solving ability with a professional attitude.
Physical:
Able to perform required position responsibilities which requires moving and setting up computer equipment.
Machines and equipment used:
General Employment Statement
A. Length of training and Probationary Period:
90 days
B. Hours of Work Day:
29 hours per week
C. Group Affiliation:
Part-time Grade Level:
D. Condition of Employment:
Board Policy
E. Position:
N
Job Demands
Some = 1-3 hours/day Frequently = 4-6 hours/day Very Frequently = 7+ hours/day
Job Demand
None
Some
Freq
Very Freq
Physician Requirements
Physical Requirements
Required
Hazards/Exposure to:
Type
Required
Hazards/Exposure to:
Judgment and Reasoning
Required
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