About Us

We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 15 years, we have helped 10 million customers in 196 countries by answering more than 16 million questions. Our investors are Charles Schwab, Crosslink Capital, and Glynn Capital Management.

About the Role

JustAnswer is looking for a talented and curious Technical Writer who will create and uplevel documentation for our Analytics team. Be part of a team of cutting-edge Data Analysts who are enabling the business to make every decision data-driven. Lead the charge of enhancing this team's performance by providing them with intuitive tools and templates that elevate their standard of delivery and create the most business impact. You will be responsible for organizing technical documents, developing how-to job aides, and managing a documentation repository. You'll collaborate with Analysts and various stakeholders to advance documentation standards and processes. This role requires you to think critically about the content you build: How can you simplify complex concepts and document in a way that is clear, concise, consistent, and easily understood by different audiences? If you have proven experience as a technical writer and are looking for a chance to take on more responsibility over time within a hyper-growth company environment, we would love to meet you.

What You'll Do

• Develop or re-write key project-related technical documents per standard format
• Create technical document templates for key project deliverables such as Software Design Doc, Test Plan, Project Plan, etc.
• Establish standards for organizing and storing technical documents and train the Analytics team on best practices and standards
• Update and manage a documentation repository
• Maintain version control and ensure consistency with the use of templates
• Simplify complex concepts and documents in a way that is easily understood by everyone
• Gather internal feedback and rewrite documents to improve the usability
• Develop departmental communication content for distribution across the organization

What We're Looking For

• Bachelor's degree in Communications, English, Journalism, or related field
• 3+ years of recent technical writing experience
• Knowledge of organizing documents in Confluence Wiki
• Exceptional ability to write, edit and proofread documents
• Knowledge of industry-standard documentation style guides such as AP Style guide and Chicago Manual of style
• Hands-on experience with collaboration tools like Figma, Miro, Asana, etc.
• Expertise with Microsoft Word and PowerPoint, with knowledge of Excel and Visio
• Excellent communication skills with strong attention to detail
• Ability to work independently
• Strong organization and time management skills, including the ability to prioritize work
• Proven record of personal growth and development
• Experience working for a product company highly preferred
• Knowledge of the use of linguistics for sentiment analysis is a plus
• Knowledgeable in the basics of statistics or data analytics is a plus

Why Join the Team

With 1,000 employees and a Glassdoor rating of 4.5 (Oh yes, check it out here!), we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that's (drum roll, please) profitable!

Our JustAnswer Promise

We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It's not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.

Data driven: Data decides, not egos

Courageous: We take risks and challenge the status quo

Innovative: We 're constantly learning, creating, and adapting

Lean: We focus on customers, using lean testing to learn how to serve them best

Humble: Past success is not a guarantee of future success

If these things matter to you, come join the team here at JustAnswer!

Perks and Benefits

• Competitive Pay
• United Healthcare PPO, Kaiser
• FSA and HSA options, including Dependent Care Spending
• Dental & Vision
• Employer paid Long & Short - Term Disability
• Employer paid life insurance
• $75 monthly Remote-Work stipend
• $360 annual Wellness stipend
• $200 per year for registration fees for fitness events, races, and marathons
• Monthly snack boxes delivered to your home
• Flexible paid time off
• 11 company holidays
• 401k with company matching
• Paid parental leave
• Charitable donation matching
• JustAnswer subscription with access to 12,000 experts in over 700 categories

And let's not forget having fun! Our Minister of Fun organizes weekly pop-up lotteries for prizes, monthly virtual bingo, trivia competitions, photo contests, puzzles, virtual mixed-team lunches, and spirited company-wide challenges!

Work Environment

JustAnswer US has adopted a remote-first/full-remote work environment from most US-based locations. Some teams do occasionally have the option to meet in-person for teaming, collaboration, or social events. With employee wellbeing as a top priority, where legally permissible, employees are required to be fully vaccinated against Covid-19 to attend these optional in-person events.

Remote From these States
California/Connecticut/Florida/Georgia/Idaho/Illinois/Indiana/Massachusetts/Michigan/New Jersey/Nevada/New Mexico/New York/North Carolina/Ohio/Oregon/Pennsylvania/South Carolina/Texas/Virginia/Vermont/Washington/Wisconsin/West Virginia

COVID-19 Safety

Our philosophy as a business is to put people's safety and wellbeing first. In response to Covid-19, JustAnswer US practices 100% virtual recruiting and onboarding processes.

Our Commitment to Diversity

At JustAnswer, we embrace workplace diversity. We believe that diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.

#LI-REMOTE