Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

MISSION

The mission of Mercy Health is to extend the healing ministry of Jesus by improving the health of our communities with emphasis on people who are poor and under-served.

SUMMARY OF JOB RESPONSIBILITIES:

The Emergency Care Technician works with his/her team partner(s), the Registered Nurse and other health team members, to provide direct patient care. As a member of the Patient Care Team, the Technician is cross-trained to perform a wide range of essential patient services.

The Technician performs a variety of basic population-specific duties to assist in the care of the patients under the direction of a Registered Nurse (RN). All clinical care will be done under the direction of the RN who has determined appropriate tasks for delegation. The Emergency Care Technician makes observations as directed by the RN and reports deviations to the RN.

QUALIFICATIONS

EDUCATION:

• High School Diploma/GED with one of the following:
• State Tested Nurse Assistant with previous acute care experience and phlebotomy training.
• Approved Medical Assistant program with phlebotomy training.
• Licensed Emergency Medical Technician.
• Nursing Student who has completed first semester of acute care hospital-based clinical experience.

EXPERIENCE:

• Experience in providing direct patient care.
• Computer literacy.
• Previous experience working in specialty area preferred.
• Phlebotomy experience preferred
• BLS from American Heart Association.

KNOWLEDGE AND SKILLS:

• Follows detailed written and oral instructions.
• Completes specific, routine tasks.
• Requires basic reading, writing and simple arithmetic skills as demonstrated through pre-hire assessment.
• May operate basic equipment/machinery.
• Basic Computer Skills required.

PROBLEM SOLVING / DECISION MAKING:

• Work is routine.
• Makes decisions based on detailed procedures; technical aids generally available.
• Has clear-cut alternatives available and usually follows a specified course of action.

SCOPE OF IMPACT / ACCOUNTABILITY:

• Impact is generally focused on immediate work area. May also affect closely related activities in other work units or teams on a temporary basis.
• Influence is indirect and supportive in nature.
• Activities are usually assigned by others.

INTERPERSONAL COMMUNICATION:

• Works independently.
• Requires common courtesy.

PRINCIPAL JOB ACCOUNTABILITIES:

Performs general patient care including, but not limited to: bathing, mouth care, changing linens, dressing patient, elimination, hygiene and other needs as expressed. Observes patient’s responses and reports any adverse reaction or other pertinent information to Registered Nurse. Demonstrates competency in providing population specific care determined by patient populations served. Obtains and records vital signs (Blood Pressure, Temperature, Pulse, and Respirations), height and weight. Lifts, ambulates and transports patient. Seeks assistance as needed. Positions patient and performs range of motion. Anticipates patient’s needs and responds in a timely manner to patient and other caregiver requests. Provides friendly assistance to patient’s family members and visitors. Collects specimens (i.e., urine, stool, sputum) and ensures timely transport of specimens to the lab. Reapplies oxygen therapy. Performs electrocardiogram (ECG). Performs simple skin / wound care as directed by the RN. Performs non-medicated enemas. Observes standard precautions, hand-washing policy, Infection Control policies for Isolation, and aseptic techniques. Demonstrates the use of A.I.D.E.T. during patient / family interactions. Demonstrates commitment to Mercy Health policies to achieve National Patient Safety Goals. Performs on-line documentation as required by care center. Demonstrates knowledge in the use of Downtime and Miscellaneous Forms during Computer Service Interruption events. Accurately charts patient information following the guidelines for charting by standards. Prepares patient for meals, distributes food trays, feeds patient and removes trays. Answers phones courteously, according to Standards of Performance, and quickly addresses the caller’s needs. Conducts Hourly Rounding as assigned by the Registered Nurse. Demonstrates knowledge of Mercy Health Emergency Procedures / Codes. Performs patient care activities utilizing patient safety policies and requirements. Works overtime as needed. Assists in orientation of new personnel.

Unit Specific Tasks Addendums:

• Performs venipunctures for blood collection.
• Performs blood glucose testing with glucometer.
• Performs urine pregnancy tests.
• Assists nurse/physician with procedures.

JOB ACCOUNTABILITIES – Other:

• Performs other duties as assigned.
• Acts as a liaison and support person for family members.
• Inventories unit and determines supply needs.
• Conveys needs to appropriate personnel.
• Assists in daily cleaning of patient rooms and care center. Helps prepare room(s) for incoming patients.
• Assesses maintenance needs.
• Initiates maintenance requisition to repair equipment, furniture and building fixtures.
• Performs simple maintenance (light bulbs, batteries).
• Restocks personal protective equipment cabinet.

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

• Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com