Telephony & Vulnerability Management Lead
Full Time
Washington, DC
Posted
Job description
Telephony & Vulnerability Management Lead
Operations and Maintenance environment with a team of telecommunication engineers and analysts to uphold and update unified voice, video, and web conferencing communications infrastructure services by offering full life-cycle engineering support to ensure the Avaya communication management and unified communications solutions and products that are secure, effective, efficient, complete and responsive.
Responsibilities & Competencies:
- Strong understanding of Avaya CM/Unified Communications products
- Management and maintenance of Avaya CM infrastructure
- Legacy telecommunications services (e.g., analog, digital PSTN lines and trunks, etc.)
- Assessing, managing, and mitigating vulnerabilities in Avaya and its servers (Windows/Linux)
- Maintaining and improving voice quality standards through identification and resolution of discovered issues
- Assessing a unified communication infrastructure to identify and analyze critical performance indicators and operational gaps that can pose significant risk
- Performing communications system’s health assessments to include technology and/or routing protocols including review of systems device health and collection of performance-related data
- Providing optimization support on service modules in support of Avaya’s Family of Communications products including software configuration, performance engineering and optimization, knowledge transfer and junior staff mentoring
- Integrating technical requirements and design goals into the overall enterprise network design;
- Maintains subject matter level expertise in unified voice, data, and video technologies and systems administration capabilities
- Provides tier 2/3 support to investigate and resolve problems, inefficiencies, and performance issues which may require shift work or after hours call-in 7/24/365 to meet customer SLAs
- Familiar with various ticketing systems and managing customer reported issues by opening, maintaining, and closing tickets to meet SLA and KPI initiatives
- Ensures updated SOPs exist for all aspects of Voice/UC network and server operations
- Mentoring, coaching, leadership of less experienced staff
Qualifications:
Public Trust Clearance required upon start (US Citizenship; Must have lived in US for past 5 years)
Experience in the installation and support of Avaya 96xx IP and SIP phones
Avaya Aura 7.X System Knowledge
Direct hands-on experience patching and upgrading of Avaya systems including Windows and Linux operating systems
Experience using Session Manager and System Manager
Experience implementing and configuring Avaya Call Center
Experience providing Voicemail Support
Knowledge of cabling standards and ability to perform minor ad-hoc cabling requests
Able to work maintenances on weekends (twice a month)
Able to lift up to 50 lbs
blackflymedia.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blackflymedia.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, blackflymedia.com is the ideal place to find your next job.