• Accepts, approves, and processes transactions for clients within specified limits.

• Assists other tellers with the processing of complex transactions and resolving out-of-balance or problem transactions.

• Approves transactions referred by the tellers within specified limits.

• Receives deposits for credit to client accounts, cashes checks, processes savings deposits or withdrawals, receives loan payments, and issues cashier checks.

• Prepares large currency transaction reports.

• Balances ECD, vault, and cash drawer.

• Processes travel advances, opens and closes certificates of deposits, buys and sells foreign currency, accepts bonds and treasury/municipal coupons, and resolves passbook out-of-balances with clients

• Conducts teller audits and performs research to resolve problem situations.

• Identifies fraudulent transactions, forgeries, and counterfeit bills according to established procedures.

• Assists clients with non-standard inquiries regarding the status of their accounts.

• Communicates regularly with personal bankers, personal banking investigators, and partners in various areas of the bank to process transactions, refer new business, request account or product information, and investigate fraudulent transactions.

• Responds to client needs and cross sells the bank's products and services.

• Handles paying and receiving activities including cash transactions and daily balancing activities. Fully understands and adheres to all WM Lobby Banking Operations policies and procedures as documented on the WM Intranet.

• Develops a strong understanding of required steps involved with each request, communicating with relationship management and NCSS teams as appropriate to obtain necessary information in order to properly execute the requested activity.

• Assists with maintenance and servicing of Safe Deposit Boxes in offices where available.

• Keeps informed of new or existing Northern Trust and Wealth Management products, services, and compliance requirements to respond to client questions and to assist in selling services which results in expanding the overall client relationship.

• Monitors banking reports as well as provides assistance with banking audits as directed by the Team Leader/Manager.

Experience Required:

• 2-3 years of Teller experience.

Knowledge/Skills:

• Knowledge of Teller operations usually acquired through high school level business courses and prior Teller experience is required to process complex transactions
• Math skills are needed to balance the cash drawer
• Personal Computer skills and 10 key adding machine skills are needed to enter and record transactions
• Excellent Customer Services and Communication skills are required
• Excellent organizational skills are required and attention to detail
• Problem-solving skills are required
• Honesty and integrity are very important