The Therapy Manager will supervise and manage the day-to-day operations of the therapy department, including formulating clinical and patient care policies, protocols, and procedures.

This role is also responsible to establish and manage budgets and business/administrative systems and participate in strategic decision making for the Therapy department. In addition to managerial responsibilities, the Therapy Manager will also maintain an adjusted patient case load.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health).

Essential Functions:

• Oversee, monitor and supervise the daily operations of the Physical and Occupational Therapy departments ensuring excellent delivery of care to patients
• Effectively perform all duties expected of the profession represented (e.g. Physical or Occupational Therapist); will include an adjusted patient case load
• Communicate impactful operational concerns to direct supervisor
• Implement strategies to maximize quality and efficiency in therapy clinics
• Effectively recruit, train, develop, and retain direct reports. Conduct frequent, timely, and appropriate communications with staff through meetings and one-on-one sessions; actively participate in meetings and other communications processes; share information timely, accurately and completely with others as needed.
• Directly provide or ensure new Employee Orientation takes place for new employees within the operating division. All other company programs are delivered according to state and federal regulations
• Coordinate department work schedules (e.g., ensure proper staffing levels, coverage for lunch, oversee breaks, timekeeping management)
• Ensure staff members receive recognition, development, coaching, and when appropriate, counseling
• Conduct annual staff performance reviews
• Ensure lawful and ethical use of therapy services in assigned clinic(s)
• Evaluate and develop data driven action plans for efficient, ethical, and productive business practices that lead to patient, employee and physician satisfaction
• Work with credentialing office to ensure required licensures and credentials are validated
• Appropriately communicate and escalate employee relations issues with Senior Leader and HR (including, but not limited to performance concerns, conduct, attendance and policy violations)
• Manage patient complaints on a clinic level, leveraging Patient Advocate as necessary
• Collaborate with physicians, managers and staff across the organization
• Maintain safe environment for staff and patients
• Occasionally participate in community functions relating to TCO outreach events throughout the year.
• Any and all other duties as assigned

Education and Experience Requirements:

• Graduate from an accredited Physical or Occupational Therapy program as appropriate; Bachelor’s degree required, Master’s or Doctorate degree preferred
• Active Minnesota state license in Physical/Occupational Therapy or in the state in which practicing
• 3+ years of experience practicing Physical/Occupational therapy, experience in outpatient orthopedic setting strongly preferred
• Demonstrated leadership experience required
• Previous supervisory/management experience preferred

Essential Requirements:

Ability to:

• Comply with company policies, procedures, practices and business ethics guidelines.
• Complete job required training.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance
• Work in the clinic, office or surgery center during business hours
• Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
• Communicate and interact in a respectful and professional manner
• Prioritize workload while being flexible to meet the expectations of the daily operations
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
• Understand and execute a variety of instructions
• Effectively operate equipment and communicate on and operate the phone system
• Work independently with minimal supervision
• Travel to other work locations, if required

Performance Expectations – i-Health’s Core Values:

• Integrity - Do the right thing and take responsibility for what you do and say
• Service - Consistently contribute to deliver an exceptional experience
• Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
• Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
• Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

• Clinic setting

Notes

• Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
• This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.