The Front Office Therapy Supervisor will supervise the day-to-day operations of the Therapy Front Office, and/or PSR teams/OT Coordinators.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health).

Essential Functions:

• Oversee, monitor and supervise and engage in the daily operations of the Therapy PSR department ensuring excellent patient service and delivery of care.
• Partner with Therapy Operations Manager and Therapy Manager/Director to recruit, hire, coach, train, and develop employees. Work with HR to develop performance plans as needed.
• Plan ahead to anticipate the scheduling needs of the Therapy PSR department, perform the role of PSR when staffing needs require and send out a weekly schedule to all staff.
• Engage employees by conducting frequent, timely, and appropriate communications with employees through meetings and one-on-one sessions; actively participate in meetings and other communications processes; share information timely, accurately and completely with others, as needed.
• Conduct yearly reviews and discuss compensation with staff.
• Complete all payroll processes as needed in Ultipro including, leave of absences, time off requests, department transfers,
• Ensure compliance with all applicable laws, regulations, etc. (e.g., HIPAA, Stark, OSHA, employment laws); company policies and procedures; business ethics; etc.
• Perform functions similar to Therapy PSR Lead
• Occasionally participate in community functions relating to TCO outreach events throughout the year.
• Resolve patient issues, complaints and concerns in a quick, efficient manner to maintain a high level of patient satisfaction and quality service.
• Supervise daily shift process ensuring all staff members adhere to standard operating procedures and are attentive and friendly to all patients and team members
• Build strong relationships and coordinate with all other departments such as clinical supervisors and coordinators.
• Grow Talent and develop staff to reach goals by identifying career advancement opportunities and guiding them toward their passion.
• Attend regularly scheduled staff meeting for the clinic and therapy department and provide summary of these meetings to staff who are unable to attend
• Maintain manager and staff schedules by planning, scheduling and blocking time in PM system
• Manage supplies by analyzing inventory, ordering required items and replenishing items upon arrival
• Manage, schedule, and coordinate maintenanceservices and supplies for the clinic
• Create positive team culture by engaging and promoting Be The Difference
• Any and all other duties as assigned

Education and Experience Requirements:

• Bachelor's degree in related field or applicable experience
• Preferred minimum of 1 year supervisory experience. Healthcare setting preferred.
• Working knowledge of all applicable laws, regulations, and guidelines

Essential Requirements:

Ability to:

• Comply with company policies, procedures, practices and business ethics guidelines.
• Complete job required training.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance
• Work in the clinic, office or surgery center during business hours
• Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
• Communicate and interact in a respectful and professional manner
• Prioritize workload while being flexible to meet the expectations of the daily operations
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
• Understand and execute a variety of instructions
• Effectively operate equipment and communicate on and operate the phone system
• Work independently with minimal supervision
• Travel to other work locations, if required

Performance Expectations – i-Health’s Core Values:

• Integrity - Do the right thing and take responsibility for what you do and say
• Service - Consistently contribute to deliver an exceptional experience
• Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
• Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
• Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

• Clinic/office/surgery center setting

Notes

• Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
• This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.