TICKET SERVICE REPRESENTATIVE

Ticket Operations

Footprint Center

Phoenix, Arizona

Job Summary:

Suns Legacy Partners includes several companies and many different departments that support the Phoenix Suns, Phoenix Mercury and Footprint Center.

Would you like to win championships and create sustained success? Suns Legacy Partners is looking for individuals that are committed to pursuing excellence and be part of creating memorable experiences.

We are seeking an experienced and highly motivated individual to join our team as a Ticket Service Representative with the Ticket Operations Department. This position will be responsible for assisting guests with digital ticketing needs for all Arena sports, concerts and other events. This includes providing event information, venue policies, and selling individual tickets to the general public in person or over the phone.

What Will You Do:

• Greet each guest in a friendly and enthusiastic manner.
• Perform assigned duties with a focus on excellent guest service.
• Sell tickets using Ticketmaster Host, Archtics and TM1 Sales ticketing system.
• Provide information regarding event schedules, various pricing and seating arrangements.
• Explain venue and show promoter policies for all events.
• Troubleshooting digital ticketing issues within the Suns and Ticketmaster Apps.
• Answer ticket office phone line.
• Provide general information regarding arena policies and event details.
• Maintains regular and reliable attendance (60% monthly event availability).
• Stay current on events scheduled at the Footprint Center.
• Troubleshooting event night issues (customer account issues, ticket transfers, scanning, etc.).
• Balancing and reconciling daily/nightly ticket sales.
• Ensure compliance with ticket related ADA laws.
• Assist in box office cleanliness.
• Follow dress code policy-Business casual.

What We Need From Our Ticket Service Representative:

• Excellent customer service and interpersonal skills.
• Effective problem solving using multiple ticketing software platforms.
• Basic computer skills.
• Attention to detail in a fast-paced environment.
• Maintain a professional appearance and demeanor.
• English/Spanish bilingual is a plus.

Experience/ Education Requirements:

• Minimum six months guest service experience required
• Cash handling and credit card transaction experience preferred
• High School Diploma

What You Can Expect:

The work environment characteristics described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Flexible schedule to include weekends, evenings, and some holidays to meet business needs.
• Ability to stand, walk, sit for various periods of time.
• Occasional travel from time to time for professional development.
• This position works mainly indoors, removed from extreme weather; exposure to weather is <5%.
• S-Sedentary Work – Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible about of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met
• Position is predominately computer-based, requiring the use of a computer monitor.
• Must be able to carry on a conversation both on the phone and in-person.
• Ability to Read, Write & Speak in English.
• Perks:
  • Discounts at Fanatics Team Shop
  • Tickets available for Phoenix Mercury and Rattlers games

• Visit our Culture page to learn more about our culture and work environment

Suns Legacy Partners, LLC. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

For questions about this career opportunity, please contact our People & Culture Recruiting team at SLPrecruiting@suns.com